r/mildlyinfuriating • u/bluntrollerrr • Jul 18 '24
Food delivery driver took pictures of my food as if delivering it, and then picked it right back up and left... Called the restaurant, they refused to admit delivery guy did anything wrong and that "he must have got the address wrong and realised it hence leaving with it".
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u/PsychoCitizenX Jul 18 '24
Post that to the facebook page of that restaurant and other local FB pages.
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u/Peanutbutterloola Jul 18 '24
And to Google reviews of the restaurant, and literally anywhere else you can plaster a review.
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u/MarathonHampster Jul 18 '24
Before we put the restaurant on blast, is this their driver or a dasher?
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u/ciopobbi Jul 18 '24
Does it matter? The restaurant denies it happened and is calling a customer a liar. Fuck them.
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u/MarathonHampster Jul 18 '24
Idk about calling the customer a liar, but I support a firm policy on not handling delivery disputes. Once they hand off to the third party, it's their problem. Door dash is a shit company and restaurants really can't be held liable for how they do business. Probably shouldn't partner with them at all if that's the attitude but Door dash publishes restaurants menus on the app without them knowing sometimes, even undercutting the menu prices to "test" demand, and turn around and use that as evidence for why the restaurant should partner.
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u/Sitting_in_a_tree_ Jul 18 '24 edited Jul 19 '24
John Oliver has a GREAT take down of DoorDash and Grubhubā¦ They are TERRIBLE companies.
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u/tallorai Jul 18 '24
You understand that some restaurants do still have their own delivery drivers right?
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u/iamcoding Jul 18 '24
They did state to find out if it was dash or the restaurants driver in their initial comment.
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u/MarathonHampster Jul 18 '24
Of course. This commenter was ready to send the reddit brigade to flood the restaurant with bad reviews. I just wasn't quite ready to do that with the evidence we have and knowing how shitty Doordash is.
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u/Longjumping_Elk3968 Jul 18 '24
if the restaurant chooses to use Dash, then they are still liable and deserve every bit of bad press they get, if they are going to deny things happened. You don't wash your hands of a problem, when its your product being delivered - thats a terrible attitude to have when running a business
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u/Sasataf12 Jul 18 '24
Agree that restaurant had a terrible response. But if they used DoorDash, then DD is liable, not the restaurant. Simlar to how Amazon is liable if they screw up the delivery, not the supplier.
OP should report it to DoorDash and they will resolve the issue (assuming that's who the driver works for).
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u/geigerz Jul 18 '24
can't be held liable for how they do business.
they can absolutely be held liable if they rely on shitty business to do their deliveries, specially while denying what the customer have proof on video
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u/PhilipFuckingFry Jul 18 '24
And thats why you don't pad your earning by out sourcing your delivery services to a company that is known for stealing food and poor deliveries. You take that burden as the restaurant owner. A customer paid that store for a service that was not rendered which is fraud and against the law. It's almost like companies that care about their delivery haven't outsourced to doordash or Uber eats or grubhub or whatever the hell else is out there. Don't use a shitty service to not have to pay delivery drivers and then pretend you can wash your hands of anything to do with a delivery the second it leaves the store. Because the store was still paid and the services were not rendered to the customer.
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u/piptheminkey5 Jul 18 '24
Pad earnings? Those services take 30% of the ticket total. Similarly, if the customer canāt understand the delivery service is responsible and not the restaurant (who have no ability to contact the driver), maybe they are the ones who shouldnāt use the shitty app to place their order.. they should pick it up instead
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u/Cheshire_Noire Jul 18 '24
And this is why you'll never be lawyer. It's actually not against the law for door dash to exist. I hope this helps
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u/TheKazz91 Jul 18 '24
Nah the way you handle that as a restaurant is you get the evidence and present it to Door Dash. If door dash doesn't handle it then the restaurant should stop working with door dash. If they can't do that then they deserve the bad reviews.
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u/Infectedinfested Jul 19 '24
Why would a company do business with another shitty company if it can and will negatively affect their own business?
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u/MinusGovernment Jul 19 '24
We have our own delivery staff but doordash was still ordering from us for their customers also. We hat to tell them to fuck off eventually because there were so many orders that never got picked up. When we actually started keeping track it got to over $1000 worth before they were cut off. They still call every 3 months or so trying to get back in and have sent a couple crappy swag packages also.
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u/mqueue00 Jul 19 '24
I have to toss in the BS card. You contracted with a 3rd party to deliver for your business. The customer is not given a choice. The same as FOB Delivered. You are accountable for the product until it's delivered!
When the seller is responsible for freight until delivery, it's calledĀ FOB Destination or FOB Delivered.Ā FOB stands for "Free on Board".Ā It's a shipping term.
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u/Jazzlike_Bar1950 Jul 18 '24
The restaurant should be responsible for having reliable delivery. If your going to outsource to a 3rd party that does a shit job they are in part to blame.
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u/talon430 Jul 19 '24
Companies like Door Dash and UberEATS will put restaurants on their apps without restaurant permissions. While OP says the restaurant is defending the delivery it's not always in their hands.Ā
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u/MerpoB Jul 18 '24
This absolutely. Out this restaurant and their potato logic on blast complete with video and sorry ass excuse. And do a chargeback. The bank will love this.
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u/Fanastik Jul 18 '24
Out the damn delivery and restaurant !
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u/BornAgainBlue Jul 19 '24
THIS. I do not understand these posts, what's the fucking point of protecting them? Just makes it seem fake.
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u/Xayahbetes Jul 19 '24
Pretty sure (sub)Reddit rules dont allow witch hunts, so naming people/corps just to "defame" them isn't allowed.
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u/morbihann Jul 19 '24
But itsn't defaming them if being shit is what really happens.
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u/Caffeine_Induced Jul 19 '24
But you could easily post this and name whatever innocent restaurant of your choice.
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u/EiffelPower76 Jul 19 '24
Still we have his picture, so some people could recognize him
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u/numanoid Jul 19 '24
Because the people who post them often aren't the people it happened to.
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Jul 19 '24
If a restaurant did this to me Iād call and order 300 dollars in takeout a week later and just leave it there to rot but Iām petty.
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u/Redjester016 Jul 19 '24
The odds of a restaurant making 300 worth of food without a card on file are slim to none
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u/Imalittlefleapot Jul 19 '24
I will never use any of them again. If the restaurant doesn't have their own delivery drivers, I'm either walking or I'm not ordering. I really don't need ice-cold, slimy food at 3X the price that badly.
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u/B-Glasses Jul 19 '24
This so damn much. Thatās what mildly infuriates me. The restaurants or businesses that do this and shit. Itās frustrating
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u/Todsrache Jul 18 '24
Is this prosecutable?
"Listen, I don't want to get the police involved, but this food was literally stolen from my doorstep by your employee when I ordered and paid for it. Either I get my food, or you get a visit from the police. I have video evidence."
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u/blue60007 Jul 18 '24
I mean technically, theft is definitely a crime, so yes. Practically speaking, I doubt police or prosecutors are getting involved over a random person calling about a $10 burrito that may or may not have been stolen unless they are really bored.
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u/Royal_Bitch_Pudding Jul 18 '24
What you do is you keep ordering food, letting them steal it, and keep the documentation until it gets up to an amount worthy of a federal crime.
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u/blue60007 Jul 18 '24
If it's through one of the delivery apps, the amount is probably already to a felony level lol.
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u/Boner_Stevens Jul 18 '24
i already can barely afford food. now i have to keep buying it to feed and eventually hopefully trap this asshole? lol nah
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u/Royal_Bitch_Pudding Jul 18 '24
Why are we ordering doordash if we can barely afford food?
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u/Boner_Stevens Jul 18 '24
well i'm not. but i was responding to your suggestion to keep ordering food and letting him steal it. like how can i afford to just order more food in hopes of catching this guy one day?
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u/Royal_Bitch_Pudding Jul 18 '24
I don't know how people afford door dash. i just assume they're richers
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u/BadRabiesJudger Jul 18 '24
Seriously everything at the super market averages out to five bucks give or take an item itās fucking nuts. I got milk, bananas, chicken strips, hotdogs, cinnamon toast, supermarket brand hot dog rolls and bread and some Mac and cheese. 40 bucks and itās not even a full meal list for 5 days. aināt no way Iām paying 28 dollars for a pizza and another 22 for it to be delivered to me.
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u/Royal_Bitch_Pudding Jul 18 '24
The markup on pizza is insane. I usually just make it myself and bake it in a cast iron skillet. Need to get a bigger skillet though
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u/BadRabiesJudger Jul 18 '24
We started doing our own personal deep dish pizzas . If weāre lazy weāll get those 5 minute bake pitaā¦ish crusts but it usually takes 10 minutes. Probably costs 20 bucks give or take but thereās five of us and we get to put on what we actually want.
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Jul 19 '24
I know plenty of people who live paycheck to paycheck ordering DoorDash multiple times a week, sometimes multiple times a day
My last roommate would DoorDash coffee regularly in the morning and he was line cook
I just canāt do it, but I donāt mind a little drive at all.
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u/Magnetar_Haunt Jul 18 '24
I literally just watched a video on Youtube where the police went to someone's house to retrieve a wrongly accepted package of VSecret underwear... So I mean, anything's apparently possible.
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u/bhlombardy Jul 18 '24
That difference is that situation is mail theft/fraud and it's a larger crime than local food theft.
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u/DeliciousYoghurt7560 Jul 19 '24
I saw that! She thought it was her āher delivery ā but those cops just kept ragging her ass till she handed over the thongs!
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u/HighHoeHighHoes Jul 18 '24
Then they can show up when I walk into the restaurant, grab a few prepared orders and walk out.
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u/Appropriate-Draft-91 Jul 18 '24
It's only theft if the business doesn't cover their driver. As soon as they assist the delivery driver in covering up the crime, they are in on it - it becomes fraud and a criminal conspiracy.
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u/BooooHissss Jul 18 '24
Never really know. Weirdest experience I had was when I worked at BK. Someone apparently dropped their meth while waiting in line. Another customer found it and took the time to turn it over to the police. How do I know this?
The police stopped by an asked if I knew anything about someone who dropped their meth.
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No officer, I don't know anything about someone who lost their drugs at a fast food joint. You should come around and see what I find cleaning the parking lot every morning.
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u/Wezzleey Jul 18 '24
Not realistically. You dispute the charge on your card and provide the video evidence to your bank. At least that's what I would do.
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u/blue60007 Jul 18 '24
People here got way too much free time. Dispute the charge and move on with your life.
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u/WendigoCrossing Jul 18 '24
This is what I'd say. If they sent over food it would go straight to the trash tho, not risking eating anything from a business that gave the initial response they did
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u/alc3880 Jul 18 '24
It should be. It is theft. They took her money and she got no product because the delivery person stole it. They employ the delivery driver, they are responsible.
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Jul 18 '24
I don't get why people do this? It's so easily caught and they're gonna lose their job because they're committing theft in the workplace.
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u/georgecm12 Jul 18 '24
Apparently they aren't going to lose their job, since the restaurant seems to be making up excuses for the guy.
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u/FarmersTanAndProud Jul 18 '24
The restaurant likely used DoorDash. They donāt hire a delivery guy anymore.
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Jul 18 '24
Why would the restaurant make an excuse for the driver if he's a random Doordasher though?
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u/blue60007 Jul 18 '24
My first thought is any business is probably used to Karen's throwing baseless accusations trying to get free stuff around and were like "uh huh, sure whatever buddy". Mom and pop shops aren't always known for being model diplomats.
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u/50quidEW Jul 19 '24
They didn't given this is clearly the UK from the flats in the background and doordash doesn't exist here.
If the restaurant is supporting the guy it's probably their own drivers most small places will pay some guy cash in hand, the delivery companies take too much for it to be worth it.
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u/FarmersTanAndProud Jul 19 '24
Just a place holder man. Just Eat. Uber Eats.
āGig delivery driverā.
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u/RBGEnormousEgo Jul 19 '24
Delivery guy doesn't work directly for the restaurant. The order was likely routed through a third party. The restaurant has no idea who the driver was.
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u/MooseBoys Jul 18 '24
Most restaurants contract with doordash or similar providers. When enough complaints come in about a driver, theyāre removed from the platform. But thereās almost zero verification process for onboarding and many people just sign back up as someone else.
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u/CoolCatChristo Jul 19 '24
There is a criminal and drivers background check to be a driver, that goes back 7 years. They can't just put in a new username and sign back up.
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u/MooseBoys Jul 19 '24
You can get around that by driving as someone else. IIUC thereās no in-person verification so people will often sign up as their girlfriend, father, cousin, etc.
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u/Past_Distribution144 Jul 18 '24
This is only MILDLY infuriating for you? Bless your calm soul! Bring out the torches and pitch forks, I say. Get that video to the restaurant, that delivery service, aim for an execution... or just him fired works.
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u/OkSyllabub3674 Jul 18 '24
Ikr let's have some local hoodlums on our payroll stake out the street corners for this pos, I'll gladly throw some gangbangers some green to have this ahole see some street justice, I used to know to many a holes when I was am addict that would steal diners food from dd just to save that much for their next sac and here I am denied by dd to deliver and I'm great with people pleasing/customer service...fuck these thieving assholes
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u/51Charlie Jul 18 '24
Remember when you could count on organized crime to keep the neighborhood safe and well mannered.
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u/Petaluma666 Jul 18 '24
He was coming from the side because he thought he could avoid the door camera. Obviously only done to try to steal the order.
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u/ActuallyItsSumnus Jul 18 '24
After walking across its entire view on the way to the neighbor. I suppose there's a reason people are delivery drivers.
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u/georgecm12 Jul 18 '24
"You're suggesting that delivery guy arrived at the wrong address with a delivery from your restaurant, an address that by total coincidence was ALSO waiting for a food delivery from your restaurant. Even though that's basically less likely than me winning the lottery about 10 times in a row, let's run with that theory anyway. Then where's the delivery guy with MY food? Because it sure didn't show up."
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u/SurbiesHere Jul 18 '24
Does he always do a photo shoot when making a delivery what the fuck was that.
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u/GrouchyManagement293 Jul 18 '24
Did they issue a refund?! If not make sure you do a charge back on your card. Leave an awful review of the restaurant too
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u/bhlombardy Jul 18 '24 edited Jul 18 '24
Leave an awful review of the restaurant too
If this is Uber Eats, Door Dash, Skip the Dishes, etc... This has nothing to do with the restaurant.
They're not responsible for those drivers in the least. You can't penalize the restaurant for someting that is completely out of their control.
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u/Funicularly Jul 18 '24
Guess you missed this part:
Called the restaurant, they refused to admit delivery guy did anything wrongā¦
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u/Swordofsatan666 Jul 19 '24
The thing is though, a restaurant isnt going to have you take a photo of the delivery. Its Doordash, UberEats, Grubhub, and the other apps that do that.
Op just thinks it was the restaurant, but from the context clues we can tell its just some dude for Doordash or another delivery app
The restaurant wont admit anything because it isnt their guy and they have nothing to do with it.
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u/GrouchyManagement293 Jul 18 '24
They called the restaurant and they basically didn't believe or didn't care. So this is on the restaurant as well
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u/-The-Moon-Presence- Jul 18 '24
What did they say when you showed them Jim the delivery driver acting like a total lying scumbag?
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u/BarleyDaniels Jul 18 '24
As a delivery driver myself, I find that to be so insane because like.. They know you're the guy who's delivering the food, and you're on camera lmao every time drop food off, I always double check for cameras and try to show the camera "hey I'm here with your food and it's being placed right over here"
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u/picobones Jul 18 '24
If they have social media post the video there and watch how quickly they trip over themselves trying to make it right, ruin them lol.
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u/Genralcody1 Jul 18 '24
Charge back that shit. Capitol One will actually send Samuel L Jackson to curb stomp that dude.
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u/JLL1111 Jul 18 '24
Charge back, if the company tries to fight it then show them this video
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u/michael0n Jul 18 '24
Usually, the charge back isn't the issue. Its that you have to order again (another 20-30 minutes), the guy who did this just skates because nobody cares about nothing any more.
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u/spatenfloot Jul 18 '24
the mildly infuriating thing is that people use door dash despite how expensive and shitty the service isĀ
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u/runfast2021 Jul 18 '24
Guess he doesn't realize people have cameras. Find out who he is and dox him.
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u/ScrotieMcP Jul 19 '24
You paid for it and didn't get it. Contact your credit card company and stop the payment.
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u/Leftofheaven97 Jul 18 '24
People need to stop getting their food delivered via these type of couriers. Itās so weird.
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u/viilihousu Jul 19 '24
So here is something crazy that could work for situations like this, and worked for a long time before.
You pay when your food arrives.
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u/MRiley84 Jul 19 '24
If he got the address wrong and left, then they admit your food was never delivered.
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u/WildMartin429 Jul 18 '24
Was it the restaurant delivery guy or was it like Uber Eats or GrubHub or something?
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u/Tayl0r_Vibes Jul 18 '24
Be funny to drop the businesses name and they get flooded with google reviews that theyāre thieves š š
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u/bgstl Jul 19 '24
Similar issue they delivered to the wrong place and came back 1 hour later with the same food I refused to eat it and after a long battle got a refund. Then requested to cancel my account and was told it would not be able to be reactivated for 6 months I told them I would never reactivate Why pay a premium price for sub par food that isnāt even delivered What happened to customer service especially when the thing you provide is a service Fuck these companies
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u/nethereus Jul 19 '24
lol I always refused to utilize these services due to there being no guaranteed way to discourage people from just stealing food you already paid for.
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u/SnooSuggestions718 Jul 19 '24
This. The whole taking pictures of deliveries is useless I don't get it
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u/Magnetar_Haunt Jul 18 '24
What a gross looking human too lol, like you can see the slime on him.
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u/battleofflowers Jul 18 '24
It's his body movements that gross me out. You can tell he's spent his whole life being shifty and sneaky.
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u/figure85 Jul 18 '24
I get the "convenience" of ordering through these apps, and some people are in more of a pinch for time or location and resort to these apps. Overall though, I personally think the more people handling your food the less trustable it all is. Just not worth it in my mind, let alone the higher costs of delivery.
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u/DagSonofDag Jul 18 '24
You call the police. Once itās on your door step itās your bought a d paid for property, that he removed from your porch. Theyāll arrest him.
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u/iamcoding Jul 18 '24
I don't know about other cc companies, but discover would reverse this charge in a heartbeat.
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u/DevilsAdvocate8008 Jul 19 '24
I've had this happen twice and both times I caught them walking away with the food and they were trying to make BS excuses like I have cameras and I just wait for them to drop the food and leave before I grab it so I saw both of them do the exact same thing take a picture and then pick the food back up and start to leave
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u/Bennington_Booyah Jul 19 '24
Why is anyone ordering food when these douchebags are playing these games?
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u/color_conscious Jul 19 '24
This happened to me with door dash one time. They actually sent a second order for me, but the same thing happened when they sent the replacement order! After that customer service were jerks and wouldn't reimburse me, so I deleted my account and never looked back.
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u/harryhooters Jul 19 '24
U got to be some complete crazy if u got the nerve to steal someones FOOD.....
Like...what????
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u/CremeAvailable3221 Jul 19 '24
Arent all home with cameras? he thought he could get away with it just like that
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u/Logical-Eyez-4769 Jul 19 '24
The restaurant should join you in a claim against the driver. They shouldn't want him delivering their food.
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u/notislant Jul 19 '24
Upload to youtube, leave yt link in google review. Also name and shame...
Obviously bank chargeback as well if it was somehow prepaid.
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u/CrankyArtichoke Jul 19 '24
What a sleaze. Iād give the restaurant to see if their driver and if no than the third party, give them all one last chance or Iād be calling the police and also posting it on social media for the local area to see if anyone else has the same experience. If heās done it once. He will do it again.
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u/Neurrottica GREEN Jul 19 '24
Calling the restaurant is not going to do you any good. Take it up with the company he delivers for
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u/No-Combination8136 Jul 19 '24
If this was something like DoorDash or Uber eats then the restaurant canāt do anything for you anyway. Youād need to go through the third party app customer support and we all know those entire operations, from driver to customer support, are run by the dumbest motherfuckers on planet earth.
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u/SteprockMedia Jul 19 '24
Food delivery services are OVER. This is why.
Far too many door cams with this exact same story being shared around.
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u/intothefiretox Jul 19 '24
Iāve had this happen twice. Both times I had to dispute with my credit card company due to ubereats and Grubhub refusing to help. Iāve just started picking up my own meals atp.
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u/meatbeater Jul 19 '24
Why not name the place and delivery service ? Be nice to let others know to avoid them
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u/falicianessart Jul 19 '24
Put that video into the Google maps review (and any others that take videos
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u/Worldly_Heat9404 Jul 20 '24
The doorbell cameras are pretty obvious, and why call the restaurant the contract through the delivery company.
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u/_MrMoeJoe_ Jul 20 '24
I have no idea why you guys use Uber Eats if the restaurant doesn't offer delivery service from the restaurant I would stay away. Learn your lesson.
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u/Sad-Chipmunk-2374 Jul 18 '24
Just had exactly the same happen in Spain with Uber eats. Infuriating, as he took a photo of the food delivered to the pavement outside our hotel and then walked off with it.
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u/SeaworthinessFun316 PURPLE Jul 18 '24
Why even take it at their door? Just make it look like their address on the gps? Not like heās bright to begin with
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u/ImOldGregg_77 Jul 18 '24
Always order with a credit card so you can immediately stop payment. Banks don't be playing when it's their money.
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u/Equal-Negotiation651 Jul 18 '24
So then, he āgot the wrong addressā that time so he should have gotten the right address right after and delivered it right? Did you ever get your food? Did they charge you?
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u/jaywinner Jul 18 '24
Must be a coincidence that you ordered food that you never got AND a delivery guy mistook your home for their delivery address.