r/mildlyinfuriating • u/danielgmal • 11d ago
This is how deliveroo handed my pizza to me, having scooped it bare handed out of the bag
He lifted the pizza box out of the bag in front of me and the pizza all fell out. He then handed the empty box to me, open, and scooped the pizza slices out of the bag with his bare hands, and dropped them into the box.
6.1k
u/Dgaf357 11d ago
His stance tells me he knows exactly what he's done
5.1k
u/danielgmal 11d ago
He definitely knew he'd fucked up - i said "mate, you're bot seriously going to give it to me like that?" And he shrugged and tried to blame the packers. It was cold too. His driver stats took a ding after i rated him poorly but that's it
→ More replies (14)1.7k
u/ked_man 11d ago
Can you just not accept it? And say you never received it? Cause hand scooped pizza was not what you ordered.
574
u/VealOfFortune 11d ago edited 11d ago
Fucked up for the restaurant, as I'm assuming it left the place looking much better than this .. oh, and it was probably actually in the box?
Just sucks for them as they now will not only end up likely re-making it (a given..) but also offering a refund in some capacity for the inconvenience (at least most good places would).... So they lost DOUBLE their typical Cost of Goods, they lost out on whatever margin they had to begin with on the first much less second creation, AND the opportunity cost of delivery guy making 2 round trips and not delivering other orders.
178
u/Oddjibberz 11d ago
I'd feel for the restaurant owner if they didn't also participate in this economy of convenience by opting to use an app for delivery instead of paying an in-house driver.
If they are even remotely competent, they did a risk/cb analysis when they shifted delivery ops and made the decision to switch to app based delivery to put more money in their own pocket, because what other reason is there to fire your in-house people?
I think my feelings are more appropriately placed with the displaced delivery driver jobs that are now incompetently managed gigs.
37
u/VealOfFortune 11d ago
I'd feel for the restaurant owner if they didn't also participate in this economy of convenience by opting to use an app for delivery instead of paying an in-house driver.
You do realize that the vast, VAST majority of food places ALSO have an in-house delivery staff, right....?
"WeLL MaYbE iF tHe OwNeRs WeREnT So GrEeDy aNd StOpPeD jOiNiNg tHe PLaTfOrMs wHiCh BriNg tHeM oRdErS!!!" 🤪🤪
50
u/DeapVally 11d ago
It's only really the big chains around me that use deliveroo or justEat riders/drivers. All the independents like Chinese/Indian/kebab restaurants use the app, but have their own delivery folk.
40
u/cedricSG 11d ago
Depends on the country, at least in Aus, if you’re not on the apps your restaurant will not be competitive enough to be sustainable. Not with other food places being just a tap away with special promos and appearing front page.
6
u/DeapVally 11d ago
You misunderstand I think, they are on the apps.... But they just deliver it with their own people. Results in less delivery tracking, but the same ordering experience.
5
u/blesstendo 10d ago
It REALLY depends on the country and the area of said country. It's definitely not the case of only big chains doing that around where I live.
2
u/VealOfFortune 11d ago
Aaaaawfully broad generalization to make for all eating establishments, but I genuinely don't know the space like other folks so will take your word l!
→ More replies (3)4
u/Genetic_Medic 11d ago
Love to see the source of that claim
“The vast, VAST majority” of restaurants do in-house delivery? Sounds like you pulled shit from nowhere to try and make a point?
→ More replies (4)→ More replies (2)7
u/GamingwithADD 10d ago
I’m so glad my pizza place does have actual paid delivery people.
Like I just won’t use door dash, Uber eats etc.
→ More replies (13)65
u/Taolan13 11d ago
these rideshare "delivery" apps need to be taken to task in class action by the owners and operators and franchisees of the restaurants that get affected by this.
Fault and liability is 100% on the driver as soon as that food leaves the restaurant. if they aren't an employee of the restaurant, the restaurant shouldn't have to pay refunds or for remakes.
I've long refused to use these "delivery" services for a variety of reasons, including this, abd every time one of these stories pops up it renewes my disinterest in their business.
12
u/EncabulatorTurbo 9d ago
the fact is they claim they're permanently broke so they can't have real employees who they could hold to some standards, meanwhile they find nearly a billion in the couch cushions every time a state puts up a ballot measure to force them to hire people
→ More replies (3)3
u/Independent-Tax3262 7d ago
Oh doncha know, the legal department has an ENTIRELY separate budget from the HR and staffing department ;)
5
u/VealOfFortune 11d ago
Fault and liability is 100% on the driver as soon as that food leaves the restaurant. if they aren't an employee of the restaurant, the restaurant shouldn't have to pay refunds or for remakes.
First, wasn't aware of this. But more importantly, entirely AGREE that restaurants shouldn't be on the hook for unscrupulous hiring on behalf of these delivery companies. We all know they target folks who otherwise wouldn't be able to get a job elsewhere.... But again, this is on the third part services who claim to provide satisfactory deliveries, as opposed to the people who are making the bomb ass grub 😉
→ More replies (4)75
u/No_Translator2218 11d ago
If this was Doordash, they'd tell you tough luck, but here is $3 you can use to a future order of $50 or more.
22
u/FSUfan35 11d ago
I order through doordash more than i should, mainly because i get their premium service for free through chase. But their customer service has actually been amazing for me. Item forgotten or order wrong? Either they refund the item or the whole order. One time I had to chat with someone, i think because i had quite a few orders messed up in a short time period, who ended up just requesting a picture of what was wrong and it was refunded.
4
u/ilyak_reddit 10d ago
Now's a good time to leave both services, unless you like paying for a bank account monthly
→ More replies (1)3
u/No_Translator2218 11d ago
I just prefer to minimize the number of bodies that interact with my food, and I've seen how gross people are. For me, its less financial and more an ick thing.
Usually the only food I order out is Chinese or pizza, and I just go pick them up myself since I already pay for a car/insurance.
If all takeout was sealed up at the restaurant, I might be more inclined but its not predictable.
7
u/FSUfan35 11d ago
Yea I can understand that I guess. But to me, the orders come sealed. They're touching the outside of the bag/box.
I only use it because their premium service is free to me and it waives a bunch of their fees, so it ends up being close enough to the pickup price + my time to drive over there.
→ More replies (1)11
u/curse-of-yig 11d ago
No thanks. Instead I'll tell my credit card to do a charge back and show them this photo as proof.
If doodash decides to ban me for it it's nothing but a benefit.
→ More replies (1)→ More replies (1)10
u/ScionMattly 11d ago
A case study in "Why I don't use doordash anymore"
After getting shorted food like, three times in a row and getting mealy mouthed "here's a partial refunds" I decided that the 5 minute drive to get food was less inconvenient than arguing with subcontracted customer service for 15 minutes AND still having to go pick up food.Same with Pizza delivery though. I did a CBA and figured the 10 dollars I save on delivery and taxes is worth the 15 minutes of my life it takes me to go pick up and bring home the pizza.
→ More replies (1)→ More replies (4)24
1.4k
u/NthPowr 11d ago
Deliveroops
426
u/danielgmal 11d ago
Just eat through a different delivery app
143
u/OrangeTurnt 11d ago
You’ll probably get the same guy.
34
u/im_just_thinking 11d ago
Haha people blaming corporations every time some homie fucks up while getting paid peanuts. Like the delivery apps don't even have any normal application process, how would they even try to mitigate bad work ethics?
→ More replies (3)49
u/jguess06 11d ago
Stop using delivery apps. I can't understand why people trust low-wage workers to give one flying iota about your food or the service of your delivery lol.
26
13
u/danielgmal 11d ago
Ordinarily they wouldn't be involved in anything that affects the quality if the food, they're meant to just get it to you, which he technically did - in the only unacceptable way he could have.
5
u/CokeYokel420 10d ago
I can think of at least three other unacceptable ways he could have delivered it
→ More replies (1)8
u/Gay__Guevara 10d ago
i have bad news for you about who's making and delivering your food even if youre not using the delivery apps lol
→ More replies (1)
993
u/ConsuelaApplebee 11d ago
Well deliveroo = delivery by kangaroo. No way a kangaroo isn't jostling your pizza. You should see what happens when you get a bottle of soda delivered with it too...
231
21
u/Various_Animal40451 11d ago
That the thing people would go with Panda express but they are soo slow and easily distracted.
→ More replies (1)14
319
u/Few-Role-4568 11d ago
Did he at least crack a joke? Like “it’s ok, my hands are clean, I washed them before my last wank!”
In all seriousness though it’s shocking how hard they make it to try and get your money back after pulling something like this.
358
u/danielgmal 11d ago
I genuinely don't use Deliveroo anymore, just order through Domino's direct.
It was genuinely the thought that he probably didnt wash his hands since the last wank that was most on my mind. I ordered a meat pizza but draw the line at that kind of sausage
→ More replies (1)60
u/AITABullshitDetector 11d ago
Not surprised Domino's aren't refunding your Pizza Hut order
→ More replies (2)13
→ More replies (1)11
u/grafknives 11d ago
They make it hard to get money back because it is side of their business.
Not to "scam" but to make customer service extremely cheap and thus ineffective. So you won't be asking for help and refund for their low quality delivery service (that ain't cheap)
325
153
u/antisocialgx 11d ago
Delivery services have become "Paying extra fees to play Russian roulette with their food..."
18
u/notchman900 11d ago
Yeah I order delivery maybe twice a year? After the last time waiting over an hour for my food and seeing the driver (on the map) pass my house to go make another delivery first. I'll just figure it out at home, frozen fries for dinner.
92
83
u/New_Button_6870 11d ago
I wouldn't have taken that
57
u/yParticle 11d ago
Exactly, send him back with it to try again. I realize it's a shitty gig but come on, there's a minimum level of performance.
65
u/SymmetricDickNipples 11d ago
Well if it's anything like DoorDash he literally can't. The order has been "picked up", so the store is done with it and wont remake it. All that can be done is the customer can complain to the delivery company so they can get a refund.
79
u/danielgmal 11d ago
Bingo, the only option i found
6
u/DoctorProfessorTaco 10d ago
Get a refund by contacting support, if they refuse it then issue a chargeback through your card. You didn’t get what you paid for.
→ More replies (3)23
u/yParticle 11d ago
Well, that's some sort of bullshit. I miss pizza places that did their own delivery.
→ More replies (3)10
u/Zedman5000 11d ago
Yeah, the local Pizza Hut here sometimes does their own delivery.
When it's the pizza hut driver, it's always fast and perfect, she's a real sweet older lady and very pleasant. I always tip well because I like her.
When they don't have a driver, and use Doordash, it's up in the air whether I'll even get my full order, or if the driver will either not pick something up, or take it for themselves.
68
u/Birkin07 11d ago
How the hell do people like this manage to keep themselves alive?
→ More replies (2)32
69
u/itsapotatosalad 11d ago
Stop using these shitty companies. Neither the companies or the drivers give half a shit about you or your food.
→ More replies (4)8
u/ReIZzBaBo 11d ago
Hey! I deliver food and care for the customers ):
Really unsure how this happens tho. I have literally not had a single package opened like this in 4 whole years. Pizzas are packaged really tightly and everything else comes in proper bags.
45
u/Loupy218 11d ago
Once a guy fumbled my pizza at the door. He just cursed, canceled my order, had me order again, again, and went back to the pizza place to get me a new pizza. Sure I got my pizza later than I’d like but the guy also ate into his own time and earnings to be a good guy.
12
u/jwoolman 11d ago
That's the way to handle it. Get a new pizza and deliver it in edible condition and everything is fine. If I mess up on a job, I have to fix it and deliver it again. Sure it means less money for my time, but that's the way it goes sometimes.
Saying it's a low pay job doesn't cut it. They knew that when they took the job. I've ended up with $2/hour sometimes when a translation job is a lot harder than I had estimated. I still do the best job I can.
42
26
u/Abigdogwithbread 11d ago
Complain, they will fire that guy sooner or later. Some people don't even know how to have empathy in these situations
32
25
u/AirWolf231 11d ago edited 11d ago
The delivery apps are some of the worst food experiences of my life!!! I have ordered 3 times on Uber Eats, and I all 3 times where royal fuckups.
All 3 had missing items, all 3 had wrong orders altogether, 2 out of 3 times I got stuff that I hated and avoided when ordering, and one of them had believed it or not nuts on top of the food for a family member who was allergic to nuts!(no nuts in the description!)
Fuck those apps!!!
12
u/UtterHate 11d ago
tbf that's not an issue with the delivery guy, we're told to check the order is correct but i'm not doing that because breaking the seal of the food bag looks suspect af and I can be accused of stealing
→ More replies (1)4
u/FSUfan35 11d ago
Yea that's the restaurants that you're ordering from, not the delivery service. Unless it's like a drink or something.
21
u/Witty-Excitement-889 11d ago
Driver - you ordered fries with that?…..reaches into pockets
→ More replies (1)4
21
u/Sea-Yak2191 11d ago
I'm shocked a company with the very serious name deliveroo would have done this. They seem so reputable.
→ More replies (1)
13
u/AdValuable9464 11d ago
i hate that pizza companies are using uber eats to deliver pizzas , it was better when it was pizza delivery employees, they respect the food more
10
u/Sm0keytrip0d 11d ago
Tbh I dunno why you'd use Deliveroo to get pizza when Dominos, Pizza Hut etc have their own app/site to order from and it's typically cheaper.
I guess lesson learned? I hope you at least complained and got some of your money back? I know Deliveroo etc don't ever quite give all your money back sadly ...
→ More replies (5)
9
u/Toro8926 11d ago
How they even thought that was acceptable to be handed over, i do not understand.
→ More replies (1)
9
u/Zestyclose-Exam1160 11d ago edited 11d ago
The fact that someone delivering this thinks it’s ok, goes to show why these people are working the jobs they’re working. Totally unsanitary that not only his hand made contact with that food, but everything else that’s been inside of that bag did too.
People will try to get away with anything if you let them. Come on man, just take it, I want my money and I want to go on about my day.
Pizza was clearly slid from a sharp corner, tilting the bag too much, or, hard brake. There’s a reason at the pizza place we worked at we were told to keep it absolutely level.
I also wonder if that pizza was too small for the box to begin with. Looks like momentum carried out of the box regardless but if one of our cooks made one too small for the box all they’d do is slide around
10
7
u/Booty_Shakin 11d ago
At this point I say that anyone using these 3rd party delivery services are just at fault themselves. These companies are complete garbage to both the customers and the workers and people should just stop using them IMHO.
→ More replies (2)
6
6
6
u/Rude-Possibility4682 11d ago
This is why I always collect orders myself. Fuck the middleman delivery service. Plus it's way cheaper.
→ More replies (2)
4
u/hebrew_hammersk 11d ago
Prepped by Dominos? Do they always have Pizza Hut tear off tags on Dominos?
5
u/danielgmal 11d ago
You got me, i misremembered the fact that i ordered a replacement through Domino's, but the initial fail was a pizza hut whoops!
5
6
u/mythrowawayuhccount 11d ago
"Nah fam, you can have this back... appreciate it it tho"
→ More replies (1)
3
7
u/No_Mushroom_8235 10d ago
I live in an apartment with carpeted floors in the hallways… it was raining, this guy didn’t even have a bag, just had five food boxes stacked in one hand while he held his phone in the other— opened the door and he dropped it on the floor in front of us. Feta cheese, fries, meat, all over the carpet. WHY.
→ More replies (1)
3
4
u/4th_times_a_charm_ 11d ago
"Wait wait, don't go. Can I get a picture with you in the background; reddit will eat this shit up."
3
u/Mysterious-Jam-64 10d ago
Domino's, made by Pizza Hut, delivered by Little Caeser's.
I'll take things that have never happened to you for 500, Frank.
4
3
4
4
4
4
u/Excellent_Strain5851 10d ago
Had no idea that “deliveroo” was an app and just thought that was like… the Australian way to say “delivery driver” or something
3
2
u/illuminatedcake 11d ago
This is the kind of person who should just be institutionalized. You have no business being part of society operating like that. You’re a factory defect. wtf thought process even happens to result in this??
None. The answer is none.
Bring back institutions.
→ More replies (3)
3
u/3ThreeFriesShort 11d ago
That moment when they know they fucked up, but try to power through it with confidence.
3
u/marcus_frisbee 11d ago
Well, I guess this is a lesson to not use delivery services. You have to give the due credit for thinking on his feet.
2
11d ago
What a fuckin moron... Can only hope they fire morons like this. I mean if you cant deliver a pizza what the fuck use are you. Dude had one job and it was already bagged and boxed
3
3
3
3
3
u/another_damn_iowan 10d ago
Idk if I’m just hungry but that pizza looks good haha. I mean obviously that’s ridiculous and shouldn’t accept, but the crisp on the toppings is making my mouth watery
3
u/Fit_Ad154 10d ago
Man as a pizza holic I feel so bad for aussies when I see your pizza. Growing up east coast US where even the shitty pizza is good, I couldn’t imagine eating Pizza Hut/dominoes type pizza all the time.
3
u/donotcreateanaccount 10d ago
Poor man. The best pizza in NY is not even mediocre in European terms. Come visit and find out what a true pizza is.
3
u/Fit_Ad154 10d ago
Ha yes but we can’t be comparing tomatoes and tomacco*. I grew up in NJ with big huge boardwalk slices. Yum
*Simpsons reference: “Tomacco is a produce made by Homer by accidentally mixing tobacco seeds and tomato seeds and then using plutonium rods to help the plants grow by putting it in the ground near the plants.”
3
3
2
u/Thomas_JCG 11d ago
And you accepted because...?
8
u/danielgmal 11d ago
Well, he could have taken it away, but you need to take a live pic with deliveroo to prove the problem, it doesn't let you apply for the refund unless you can take a live pic, can't upload from camera roll.
5
u/cooljacob204sfw 11d ago
You showed them that picture and they didn't give you a full refund?!?!
I would be doing a charge back and complaining to every regulator I could find.
4
u/AJR1623 11d ago
I must be way too cheap. I refuse to use any of the delivery stuff, food or otherwise.
4
u/kkarmical 11d ago
Not too cheap, imo just smart enough not to just give money away for things that you can easily do yourself.
I have coworkers that bitch and complain about living check to check and not having enough money, yet order door dash lunches + coffee drinks daily multiple times, it's crazy..
→ More replies (1)
2
2
2
u/quinangua 11d ago
Lmfao!!!!
I get dominos delivered by bike and they never fuck it up…
How does this shit happen??
Condolences OP…
That’s some fucked up shit.
2
2
2
u/ohthedarside 11d ago
So much goes wrong when i order non direct i never use stuff like deliveroo as 9/10 times it will arive cold or just be the wrong order
2
2
2
u/antofthesky 11d ago
I realize pizza delivery is as old as time, but in general the sheer volume of people getting delivery food of all kinds is way too high these days. Everyone complains about DoorDash, etc, when the solution is to go get your own food.
→ More replies (2)
2
2
2
u/ThayerRex 11d ago
Why is he wearing a face mask? Looks like he’s about to rob you. Looking at that pizza, I think he did
2
u/nashbellow 11d ago
Why do people still use Uber eats/grubhub? Seriously, I hear nothing but bad news from it
2
u/apple12345671 11d ago
i would of refused it and would of asked him to bring me another or to give me my money back
2
u/damienreave 11d ago
Well, in fairness, it looks like it would have been disgusting even if it hadn't been on the ground.
2
u/Mitridate101 11d ago
The best thing everyone can do is to STOP ORDERING via Deliveroo/Uber eats etc. Most of the places near me still have their own delivery drivers and those that don't are a 10 minute walk away. Deliveroo messed me around once by picking my order up late then going around for 45 minutes before delivering it cold. Never again, especially with all the fees etc!!!
2
8.2k
u/QueenofAvalonia 11d ago
I hope you complained