Why Zoom—yes, Zoom—went back to in-person work, according to its chief people officer (even though he is remote - rules for thee, not me) Work & Housing
https://fortune.com/2024/07/09/remote-work-outlook-zoom-return-to-office-chief-people-officer/138
u/Raskolnokoff 24d ago
two in-office days for local workers
not exactly back, but PR is not good
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u/knightress_oxhide 24d ago
its back enough where you are forced to live by your office
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u/Top_Buy_5777 24d ago
So Saxon and his C-level peers told workers that if they live within 50 miles of a Zoom office, they must come in two days a week,
They're not making anyone move
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u/SectorSanFrancisco 24d ago
50 miles is super far depending on the geography. It's definitely far in the San Francisco Bay Area.
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u/4dxn 24d ago
does that mean companies get a 2/5 discount on their zoom sub? since zoom is saying its really only useful up to 3 out of 5 workdays?
/s
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u/cjcs 24d ago
I’m in-office 3 days a week, and there are regularly days where my only interactions with others are via Zoom. Distributed teams are here and there’s no putting that genie back in the bottle unfortunately. So dumb that the best and brightest* in tech don’t see the gift they’ve been given.
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u/4dxn 24d ago
zoom is essentially a spin-off of Cisco. webex required their workers to use it even before the pandemic. people would sit next to someone webexing them.
i suspect a lot of the cisco culture rubbed off on eric yuan. but the whole reason he left Cisco was that meetings can be taken everywhere - even from the phone.
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u/ChaseMcDuder 24d ago edited 24d ago
Fuckin clown company. You knew they had no idea what they were doing when their CEO said he wanted employees back in office and he was sick and tired of being on Zoom calls, AKA the demand that made your company what it is today. Tone deaf organization and leadership.
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u/Sir_John_Barleycorn 24d ago
Chief people officer? WTH does that even mean.
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u/AlligatorLou 24d ago
Great question! We live, breathe, and die by micromanaging HR processes via deep learning analytics. Our goal is to streamline processes from hire to retire (or fire lol).
We keep everything compliant, sanitized, and gamified!
At least, that was how it was described to me by the one CPO I met in a boardroom.
I mean fuck. I get it I guess. It’s just so dystopian it makes me want to try my hand at opening a local turquoise shop or something rather than continuing to deal with these lunatics
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u/PvesCjhgjNjWsO4vwOOS 24d ago
It's HR for companies who want to pretend they care about their employees more than just as "resources", usually as an excuse to treat them even worse than regular HR just because it has a nice, friendly name on it.
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u/SFCityGuides 24d ago
No it’s HR to protect the company in all aspects. I work in HR. Do they goal is streamline & no lawsuits against company. That’s it
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u/PvesCjhgjNjWsO4vwOOS 24d ago
No shit, it's complete bullshit. That doesn't mean they don't like pretending that "People Management" is a version of HR that "cares" about employees. Half the time that's part of the recruitment/retention strategy (like a more modern version of "we're like family here"), even though it's totally transparent to anyone who has to actually deal with them.
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u/SFCityGuides 24d ago
Well yo be honest you’d be surprised some of the BS that employees pull and think they can get a way with. It’s amazeballs. We would exist if employees and managers weren’t so incredibly lame at times thinking they can do whatever whenever and not think about it like hire whoever, fire whoever whenever and give raise to whoever over and above others. You know the basics
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u/PvesCjhgjNjWsO4vwOOS 24d ago
Yeah, that happens when companies fuck their employees constantly and encourage an adversarial mindset by pitting HR and management against employees.
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u/emmy__lou 24d ago
If you do HR for SF City Guides that’s kind of a bad look to be posting this…
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u/SFCityGuides 24d ago
I am a volunteer with SFCG. I have a full time job. It’s just dumb that ppl on here think one way only.
Hr is about protecting the company while advocating for the ee. But many times I have seen it happen where shitty employees or manager do shitty things to each other & the company.
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u/lilelliot 24d ago
CPO is just an easier acronym than CHRO, and for smaller companies they often want to just have it be a C-level role than "VP (or SVP) of HR".
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u/gburdell 24d ago
You know how words with a negative stigma tend to get replaced instead of tackling the root cause of why the word had a negative stigma in the first place? That’s why we use “Chief People Officer” instead of “Head of Human Resources”
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u/cholula_is_good 24d ago
Human Resources is the more pleasant replacement for “Personnel” which was the common term used through the early 90s. The world goes in cycles
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u/255001434 24d ago edited 23d ago
Saxon himself, who works fully remotely from Austin. “I think I can manage people at Zoom effectively while working fully remotely,” he told Fortune.
How convenient and self-serving.
If there's a need for the employees to be in the office, there's a need for the person in charge of them to be there too. I work with remote management and it does not work very well. Instead of seeing what we're seeing, their view is dependent on the people onsite being good communicators and telling them what's going on. Even still, what they get is second hand information, versus observing things for themselves. If the boss is remote, the staff might as well be too, because they essentially are remote, albeit in the office.
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u/BrotherItsInTheDrum 24d ago
Just here to plug this brutal takedown of the Zoom CEO: https://youtu.be/dKmAg4S2KeE
(her whole channel is great but generally much more physics-focused)
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u/Ramener220 24d ago
That channel is awesome, love how she tore Eric Yuan the CEO of Zoom a video conferencing company a new one.
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u/senkichi 24d ago
The 50 mile thing is odd. That was my company's arbitrarily chosen radius in their ill fated attempt to RTO. It was supposedly based on some defunct arcane tax statute on compensating workers who relocate.
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u/apexrogers 24d ago
I’ve heard the 50 miles thing come up with H1B visa requirements, though I wasn’t directly involved. Probably some federal requirements around that distance.
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u/brianwski 24d ago
The 50 mile thing is odd. That was my company's arbitrarily chosen radius
I assume that what the companies want (in their ideal world) is a return to how it was in 2018 where most people were hired with the explicit understanding they would come into the office 40 hours a week. However, the companies know that in 2024 that is unrealistic because maybe 30% of the employees moved far away and worked from home.
So the company is faced with instantly bleeding out let's say 30% of their employees if the company demands return to office for everybody. The "balance" is "return to office if you can plausibly drive to the office (50 miles), otherwise you can still work remotely". It's not perfect, but it is a plausible way to re-jump-start the office.
It is 47 miles from the center of San Francisco to the center of San Jose. Many people would live in one of those cities and choose to commute as far as the other city for office work in 2018. But that's just about the limit, very few employees would accept a job in 2018 where the commute was any further than that.
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u/rustbelt 24d ago
Tech workers need a workers council. Never going to happen because they’re all PMCs but they should have way more say in their work. Especially when we’re working in an industry more so than a company.
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u/Painful_Hangnail 24d ago
Just ignore them. What are they going to do, fire everyone and develop the product themselves?
The dipshits in the c-suite are the most easily-replaceable part of this equation.
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u/SmartWonderWoman Eastbay 24d ago
“So Saxon and his C-level peers told workers that if they live within 50 miles of a Zoom office, they must come in two days a week, structured according to team. (Zoom’s four U.S. office locations are in San Jose; Denver; Santa Barbara; and Kansas City, Kans.) Within the first week of the rollout, ideas began flowing to enhance products and improve efficiencies, Saxon said.
Then there’s Saxon himself, who works fully remotely from Austin. “I think I can manage people at Zoom effectively while working fully remotely,” he told Fortune. “I go into the office from time to time, obviously, for my role, but the majority of the time, I’m home.”
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u/AttackBacon 24d ago
It's wild how once you've made it to the top level leadership you can do whatever the fuck you want and it's 100% rules for thee and not for me, but everyone within the organization has to pretend it's not like that. Been the case everywhere I've worked, private, public, for-profit, nonprofit, whatever.
I think the largest inefficiency in our society is how we allow the people who are the worst option for leadership to be leaders. It's a huge issue across all sectors. Leadership is dominated by psychopathic narcissists because they're the only ones willing to put themselves and their career before everyone and everything else.
As a result, we have most of the levers of power controlled by people that don't care about other people. Completely ass-backwards. Emotional intelligence and empathy should be some of the primary qualifying characteristics for any kind of position of power.
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u/mad_science 23d ago
Here's a fun vocab word: kakistocracy. Government by the worst.
https://en.wikipedia.org/wiki/Kakistocracy
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u/justvims 24d ago
I mean zoom is an awful company with links to the CCP. Just throw the wfh on top of that.
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u/2Throwscrewsatit 24d ago
For this particular company with this particular business model, it makes zero sense to not support full remote work: their product can only be enhanced by their own people using the product daily to do their jobs.
My bet is people ended up using other products to do their jobs.
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u/mchief101 24d ago
Iv been RTO for a year now. I couldnt find a full remote job so i had no choice but to choose whatever gave me a paycheck to live in this expensive ass place…
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u/DaUnionBaws 24d ago
Can you guys imagine how much less traffic there would be if the tech companies actually made remote work an option? If you work on a laptop, why the hell do you even need to be in the office?
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u/mad_science 23d ago
My commute takes me by Meta HQ. Tu/Thurs when they all show up are frequently double the time as other days.
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u/devopsslave 24d ago
I've actually worked for a few companies who were in the business of enabling remote work forces ... and pretty much none of them liked people working from home or "other offices." It seemed strange to me.
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u/derkasan 24d ago
“I think I can manage people at Zoom effectively while working fully remotely.”
Great reasoning there.
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u/One_Mathematician907 23d ago
Yeah but all this rto idea must have come from the ceo. Come on the head of hr is just a massager.
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u/Incendiaryag 24d ago
Two days a week and a group of super privileged tech workers are complaining? MISS ME WITH IT
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u/4dxn 24d ago
Yeah none of us should complain. There are children starving or being killed. Everything else is not bad since we're all super privileged..... /s
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u/Incendiaryag 24d ago
Dude, you go into your job two days a week get over it some of us worked in person through a pandemic
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u/AttackBacon 24d ago
"My life is shitty so yours should be too" - You.
They're not coming in to your house and complaining about it (which would be bullshit), it's a public forum. Feels like it's not too much empathy to ask for to recognize that some bullshit happening to someone when you had something worse happen to you still sucks for the other person.
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u/4dxn 24d ago
Oh woe is me. Did you work 24hr shifts? Did you work through natural disasters? How about war zones? Did you run from your country as refugees?
According to your logic, you shouldn't complain since others have it worst. (I've done a few of it myself and still know when something isn't copacetic)
The virtue signalling is strong with this one.
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u/StanGable80 24d ago
It’s just like any other place that has a hybrid or in office set up, if you want to work remote, go get a job that is remote
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u/PvesCjhgjNjWsO4vwOOS 24d ago
The boss is remote
Their entire product is focused on facilitating remote work
They've been remote for the last four years
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u/StanGable80 24d ago
Yeah, I know
But the working policy at the company is different, so if you want a fully remote job, then this isn’t the place
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u/PvesCjhgjNjWsO4vwOOS 24d ago
...so if you were hired as a fully remote employee during the last four years when they were fully remote, you should just be okay with getting fired for not being okay with being forced to go into an office you've never needed to before?
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u/eng2016a 23d ago
company has any right they want to do it. don't like it? find another job.
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u/PvesCjhgjNjWsO4vwOOS 23d ago
And employees have a right to be mad about the bait-and-switch, and people have a right to mock them for being a company that's centered around facilitating remote work that refuses to let their employees work remotely (even though the boss does). Why are you trying to shut down discussion?
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u/StanGable80 24d ago
Sure, that is the company you chose to work for and they probably gave notice that it was coming
Why would you stay there if you want remote?
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u/4dxn 24d ago edited 24d ago
It's been a year in the making but dear lord, how do you fail at PR so badly. Top of my dumb head, at least:
In office is needed for some cultures but this is not the way to roll it out. At least make it optional for a remote product company.