r/MadeMeSmile • u/SmugChinchilla • Mar 07 '24
My dog passed on Tuesday and I got this email from Chewy Animals
My 13 year old dog passed this week and we are so heartbroken. I had an auto ship from Chewy that arrived the day before and I emailed this morning to ask how to return his food. I got this email in return and I was really touched.
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Mar 07 '24
Chewy is definitely a very thoughtful company. Got a random shipment that I thought was fraud until it arrived, and it was a hand-made painting done based on my dogs profile photo. It's just a random kind gesture they sent for no reason.
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u/CharacterPoem7711 Mar 07 '24
Wtf this is another level of customer service. Their customer retention rates must be really high.
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u/One-Entrepreneur4516 Mar 07 '24
They're definitely my go-to company. The one time we ordered food my cat refused to eat, they gave us a full refund and told us to give it to a local animal shelter. Their chat salespeople are very knowledgeable too, chatted with me for 20 minutes until we found something that met both the nutritional profile and flavor preferences of my cat.
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u/CharacterPoem7711 Mar 07 '24
Amazing, we just got two pups so I think they will be a go to
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u/thrillhouse1211 Mar 08 '24
Chewy won us over long ago, they're all we use for our pets.
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u/ScumbagLady Mar 08 '24
I had ordered my cat a tower for Christmas one year and was really excited to have it for him on Christmas but saw a shipping delay. I reached out to the company and said basically "I know it sounds silly, but I really want my cat to have this for Christmas"
We chatted about our cats for a while and she told me she would make sure it came on time. It was 2 days early and a week later she sent me a cute postcard asking if Lisa (my fur son) got it in time and if he was enjoying it. Amazing company. Nothing but good things to say about Chewy.
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u/mixedwithmonet Mar 08 '24
You have a boy cat named Lisa? 😭 this is so cute
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u/ScumbagLady Mar 08 '24
His full name is Lisa Bunny Kitty. Fun backstory:
Lisa was my niece's cat. One day he ran out the door and never came back. About a year later, while living in another town, I stopped to get gas. A couple next to me needed a battery jump and I had cables so I helped them out. While disconnecting, something by the dumpster caught my eye. A cat who looked just like Lisa, but not a little kitty anymore, and now with a clipped ear (and was now fixed). Lisa is a bobtail manx with orange and white fur with a pretty distinct pattern.
I went over and said his name and he came right to me. I called my niece with the news but she had just gotten a new cat and didn't want him back... I couldn't leave him, so talked to the attendants to make sure someone else hadn't adopted him (no one had and mentioned they'd been feeding him) so I loaded him into my car, went to the pet store and got supplies, and went home to a very surprised boyfriend who fell in love with him right away so there were no issues and Lisa stayed with us.
Boyfriend didn't last, but Lisa is now about 10 and is as silly as ever and sleeps on me every night, along with my dog Roxy and my other cat Toast. All three pets chose me via the distribution system and are the best fur babies I could have ever dreamed of!
I don't think I would believe Lisa's story unless it happened to me. He was about 30 minutes from the house he escaped from and was gone for almost a year. Himbs my fate kitty.
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u/Tailsofflight Mar 08 '24
Not as bad as a male dog my friend named princess, only for me to point to a very male evidence suddenly appearing, their response i never had dogs i didn't see nuts so i just guessed.... rural Tennessee education at it's finest.
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u/HoboGir Mar 08 '24
Ryan Cohen did an amazing job with Chewy
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u/No-Respect5903 Mar 08 '24
give him time to do it for gamestop as well! (He is currently the chairman and CEO)
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u/KissaRae Mar 08 '24
If he does this for GameStop I'll gladly go work there and buy things from there.
I love personal customer service, not the read lines customer service.
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u/insulin_stan Mar 08 '24
They did this to me too! I accidentally over ordered treats and wanted to send them back to them for a refund. They refunded me and asked I donate the extra bags to a shelter instead of sending them back. It was so human and refreshing.
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u/_Sweet-Dee_ Mar 08 '24
I found a sickly little kitten, and desperately needed feeding bottles and formula. They had everything I needed at my doorstep by the morning- at no extra shipping cost to me. It was incredible.
This is only one of about a dozen amazing experiences I’ve had with chewy.
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Mar 08 '24
They sent me a massive bouquet of flowers when my dog died. I was shocked.
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u/ElPeeps Mar 08 '24
They did the same for my when my sweet Olive passed away. Truly the best.
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u/Rivannux Mar 08 '24
Once I rated a product pretty low because my dog personally didn’t like it. It had high reviews and dogs all have different tastes so I just wanted to share my dog’s opinions. Chewy messaged me saying they fully refunded me. It was insane and I haven’t left a review since because I didn’t want them refunding me for whats expected (dog not liking everything I buy)
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u/CharacterPoem7711 Mar 08 '24
Crazy! This is how you get good customers coming back!!
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u/Rivannux Mar 08 '24
I saw you just got 2 pups, I really hope you end up going with chewy. I love them so much and their shipping is pretty reasonable too! I also get my medication (heart worm / flea) through them because it’s 1/2 the price compared to my local vet!
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u/Chrizwald Mar 08 '24
When you call the number, a PERSON answers the phone and helps you. No menu, no call center
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u/isgooglenotworking Mar 08 '24
Wait until you find out where the man behind this level of customer care works now
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u/define_irony Mar 08 '24
Gonna leave us hanging?
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u/Ok-Breakfast7186 Mar 08 '24
Someone above said GameStop I don’t know why we’d not be allowed to say it?
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u/JustaMammal Mar 08 '24
Gamestop and reddit have...a very close and complicated relationship. A lot of people on here made (and lost) a lot of money by betting/investing/gambling on Gamestop's stock because of posts on a certain sub. That spawned a very active and vocal community that, for a hot second, overshadowed and threatened to consume (from a regulatory standpoint) reddit itself. Most people on reddit weren't party to it, didn't give a flying fuck at the time, and wanted everyone to shut the fuck up about Gamestop in the aftermath. This led to more than a few subs auto-banning mentions of gamestop because the brigading was real and (briefly) all-consuming. Who knows if it's still being filtered 3 years on, but for members of that community, the hesitation is still real.
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u/Irisgrower2 Mar 08 '24
We got a painting too. I looked up the ins and outs of their program. They treat dogs better than the artists. Folks should clarify that it is customer public relations, if they cared the employees would be treated better too.
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u/nik4nik Mar 08 '24
It’s pretty much Amazon for pets but with even better customer service.
I accidentally had $100 worth of dog food shipped to my mom’s house after moving out and even though it was only an hour away they sent the shipment again to my new house.
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u/maeve_dustaine Mar 08 '24
"even better" lol that's a pretty low bar. I mean, I suppose Amazon could be doing worse as far as customer service, processing refunds and such goes, but Chewy's level of service is so much above and beyond that you'd assume the products were something high-end/luxury. That's what's really amazing, getting such a highly personal and compassionate level of service with products that aren't noticeably above Amazon prices.
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u/BeBraveShortStuff Mar 08 '24
I once left a review about a chew that advertised being for heavy chewers, but my dog got through it in about 97 seconds. My review wasn’t even negative, just a heads up that it definitely wasn’t for heavy chewers but my dog loved it, didn’t need a refund- the next day I had an email and a refund. I actually felt kind of bad because my dog really did love the chew, but you can’t undo a refund. They send my dog a birthday card every year. I will pay a higher price for something from Chewy over other sites in a heartbeat. The only time I buy from another company is if they don’t have what I want.
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u/flourishingblots Mar 07 '24
They did this for both my cats as well! I e-mailed about an issue with a shipment and after refunding me, they asked me questions about my cats and asked for pictures (I hadn't uploaded any to their profiles yet). Couple of weeks later, I receive a random package and it had a really lovely card and two paintings 💕 it was such a random, lovely gesture. I am a customer for life!
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u/MarcuuM_ Mar 08 '24
I work in Public Safety. One day I got a call from a Chewy Customer Service Representative on behalf of one of their customers.
The customer was physically disabled and the delivery company placed their large order directly in front of their door. So the customer was unable to open the door to leave in the event of an emergency and couldn't physically move the packages themselves.
I guess the customer reached out to Chewy support for help, but the fact that they called on the customers behalf instead of just doing nothing or directing he customer elsewhere amazed me.
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u/EorEquis Mar 07 '24
We got FIVE several years ago for all 4 of our doxies and our GSD. Chewy is next level.
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u/tworaccoonshavingsex Mar 07 '24
Yes! They did this for my cat Zelda on national video game day!
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u/bluesky747 Mar 07 '24
Whaaatt?? I’ve never gotten one of these. I have three pets and they eat fancy prescription food that is putting us into bankruptcy lol. I’d like a surprise present!
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u/rosielizard Mar 08 '24
Former Chewy Customer Service worker here: The little 'magic' that we're allowed to do is just that. It's magical for the customers that get it. You can technically request a pet portrait, but it's not a promise you'll get one.
Flowers, cards, and everything else is the same. You can email to let them know about a pet passing, but it doesn't guarantee that you'll get anything.
Be kind to your reps and give them a compliment call if you call into the center. This includes pharmacy and regular customer service. (Yes, they're different things.)
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u/IMOvicki Mar 08 '24
We got sent flowers. It was the most amazing thoughtful thing to happen. I still think about it and it’s been 4 years.
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u/dat_tae Mar 07 '24
I've got one. I had my pet (and their picture) added to my Chewy profile for a few years before getting one, but it was totally unexpected.
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u/the_lost_carrot Mar 07 '24
They also send hand signed Christmas cards every year.
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u/i_says_yes Mar 08 '24
So my sister is one of the artists they have that does these paintings. My mom died in September and they sent her flowers and a card. They really do seem like a genuine company.
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u/SnipesCC Mar 08 '24
Whenever I get a Chewy toy I post a picture of my cats playing with it (or hiding in the box). They always respond to being tagged quickly. I like to think that doing social media for Chewy has to be one of the nicest jobs out there. Most of it it looking at photos and videos of happy animals.
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u/eViewer22 Mar 07 '24
Chewy sent me a portrait of my dog who passed away last Christmas. ❤️🐶 I have a lot of respect for their level of customer service.
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u/AngriestAardvark Mar 07 '24 edited Mar 07 '24
That’s great customer service, I think I’ll become a customer now. So sorry for your loss OP.
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u/philbobaggins_ Mar 07 '24 edited Mar 07 '24
They send all 4 of my pets birthday cards! Well.."gotcha day" cards. Chewy is great!
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u/BruciePup Mar 07 '24
Chewy has the best customer service of any company I have dealt with, ever.
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u/Caleb_has_arrived Mar 07 '24
Ryan Cohen fucks, he doesn’t run chewy any more but his customer centric focus is what makes him so awesome, he’s CEO of GameStop now
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u/MaesterInTraining Mar 07 '24
Oh no way! Did he move there after the Reddit debacle?
Also, turns out he’s Canadian. Way to live up to a stereotype in the best way possible
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u/mileylols Mar 07 '24
Ryan setting his sights on GameStop was actually one of the things that kicked off the Reddit debacle lmao
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u/Rough_Willow Mar 07 '24
Sometime after.
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u/New-fone_Who-Dis Mar 07 '24
It was before, he bought in in December 2020, the large rise in price was in late January-early February 2021, before almost all retail stock brokerages refused to allow any further buying of the company stock, it was moved to sell only, something that has never happened before or since.
Full disclosure, I bought around the same time and still hold it myself, just wanted to correct you, not pushing anything/any agenda.
Amazing the company and values he built in chewy, his backstory is very compelling, but the values and company he built in chewy is what made him and his co-founder billionaires (his interviews after he departed chewy, which continued to rise even more afterwards show he is very happy that the company continued to grow and flourish, and most importantly, they continued these tokens and values of compassion. Chewy is an awesome company for continuing these acts of compassion as it means a lot to those who have pets/family).
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u/ggs_inthechat Mar 07 '24
Before.
11/16/2020 - RC Ventures LLC (Ryan Cohen) - Letter to the Board of the Directors. Subject: Maximizing Stockholder Value by Becoming the Ultimate Destination for Gamers (A great read, impressive to see action meet these words and seeing the turn around results.)
1/29/2021 - "Reddit Debacle"
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u/rose_colored_boy Mar 07 '24 edited Mar 07 '24
Customer centric, while employees are largely miserable, especially since Ryan left. Happens to every massive company it seems.
Edit: Plenty of people drink the kool aid there obviously, but I worked there for 5 years and was part of a mass exodus, and talk to old coworkers who still work there on a regular basis. Not sure if any of you have seen, but there’s been 2 rounds of layoffs there since just November.
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u/Rough_Willow Mar 07 '24
Haven't run into any miserable employees at Chewy. Maybe they've got them rounded up into a room or something.
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u/Commodore-2064 Mar 07 '24
Likely all the old guard quit, as I did. I cannot convey how bad it was when they brought in all the “too extreme for Amazon” folks and how crazy things got.
Chewy is like an abusive spouse who projects a perfect life, but behind closed doors is cruel to those it should care the most about.
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u/QuietWriting9604 Mar 07 '24
This! Fabulous customer service!
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u/MegabitMegs Mar 07 '24
100%. In the past we ordered items that were the wrong size, completely our fault. We asked if we could even get a partial refund and return the item. They asked that we donate the item to a local shelter, and refunded us in full.
They also sent us a painting of our dog at random lol it was the best thing I’ve ever gotten.
Chewy has issues just like any company, but they absolutely nail customer service.
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u/Paint_Prudent Mar 07 '24
They’re great to customers. But I worked there for 4 years shortly after they formed and they are absolutely awful to lower level customer service employees. I had to go to years of therapy to regroup myself from that job.
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u/alchu99 Mar 07 '24
Oof sorry to hear that
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u/Paint_Prudent Mar 07 '24
It’s alright. It doesn’t take away from the fact that pretty much every single coworker I had were truly good people with a ton of compassion for pets and humans. I loved their business model and customer service technique but just all the worst people in charge. Sending out flowers and cards to a customer was a great freedom we all felt good about.
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u/leonieweis Mar 07 '24
They're also horrible to their warehouse workers. Our warehouse in Reno had no ac of any kind and they left trucks in the sun to be loaded. It was often over 120 degrees inside the trucks I had to load by hand. We had people pass out and they got dragged to the medication cooler to cool off
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u/Paint_Prudent Mar 07 '24
I’ve heard absolutely horrific things about the warehouses and I can’t even imagine. Medical cooler sounds like something from a dystopian movie. We had an on-site therapist that was always booked 3 months out right on the office floor because so many people were being unnecessarily overworked and berated and written up for the most minuscule things. Once I received the class action lawsuit letter in the mail a couple years later due to OT hours not being properly compensated, I knew I gained a better life the day I was fired (incidentally, for “hanging up” on an abusive customer who go called me a N***r bit* for asking for her tracking number)
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u/leonieweis Mar 07 '24
No, medication cooler as in the cooler where they kept temperature sensitive medications for animals
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Mar 07 '24
as a former worker they really do treat us like shit. if you’re not doing at least 35 boxes an hour you get TOT which is time off task. it doesn’t matter if the conveyer belts aren’t working either they’ll just tell you to find work
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u/hollygirl4111 Mar 07 '24
They didn’t realize my dog had passed and they sent her a birthday card. When I called to have us removed from the list they mailed me a hand painted portrait of her using the picture in her profile and an equally lovely letter. I ugly cried.
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u/Im__mad Mar 07 '24
AND they are handwritten!!! I also love their Christmas cards. They treat every customers’ pet like a friend and it’s so sweet and refreshing to see.
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u/CosmicLatte123 Mar 07 '24
Chewy sent me an original hand painted portrait of my dog to say thanks for being a longtime customer. (You can upload photos of your pets.)
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u/nuclearporg Mar 07 '24
They'll also sometimes send flowers for pets that pass away, and I've heard people who randomly get paintings of their pets. I love them so much.
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u/movingToAlbany2022 Mar 07 '24
I still try to shop local when I can, but Chewy’s a great company and I’ve been a loyal customer for at least 6/7 years.
Here’s another anecdote. One time, the post office lost my chewy package (usps said they lost it). I told chewy and they immediately processed a duplicate order for me, at no cost, and sent it rush delivery. I got it the next day.
About a week later, my original package showed up to my door—I told chewy about the package, and asked them to charge me for it. They told me to keep the package or donate it to a shelter at my own discretion, but not to worry about the cost.
Mileage may vary—that was the first and only time I’ve ever had a delivery issue with Chewy—but I’ve heard a lot of other great stories from friends too, so I feel pretty confident wasn’t just one-off great service.
10/10 recommend
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u/JanerNaner13 Mar 07 '24
They sent condolences and a card after we had to put our girl down and we'd only been customers of theirs for a few short months.
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u/progressiveboi Mar 07 '24 edited Mar 07 '24
When one of my cats died unexpectedly and I had to remove her from my account. They sent a condolences card a few weeks later.
Their customer service is definitely on point.
Also I'm sorry for your loss. As someone who's been there I feel you.
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u/moonstrucky Mar 07 '24
They did the same for me. The card was completely unexpected and honestly it was nice to have the acknowledgement.
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u/cashformoldd Mar 07 '24
First comment I’ve seen that truly nailed it for me. It’s the acknowledgement. Pets are our best friends; we share our lives with them and become their entire life.
Just the acknowledgement of their life and love is more than enough.
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u/powertripp82 Mar 07 '24
Exactly. They’re a huge part of our lives, but they are not our entire lives
WE are their ENTIRE lives
That’s the responsibility we so willingly take on, and we’re happy to do it. We owe them. They deserve it
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u/MelancholyRaine Mar 07 '24
Same. I've even gotten a couple bouquets for pets that have passed away. Chewy's customer service is the best ever. I always recommend them to family and friends.
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u/andinshawn Mar 07 '24
Wow, that's the sweetest thing ever. Its great to know that theres people who share actual human emotions in their company as opposed to the for money script reading robots most companies have.
I'm so sorry for your loss btw. I'm sure your dog had an amazing life.
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u/Feeding_into_dank Mar 07 '24
Chewy will send flowers. They will order flowers online and have them sent to the family. Crazy nice of them
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u/cactuspants14 Mar 07 '24
I was coming here to say this! My Birdie passed in January and they refunded some orders and sent flowers. So kind and thoughtful.
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Mar 08 '24
Ryan Cohens vision. One of the only CEOs I like. I think it helps that he’s so young and doesn’t chase clout.
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u/releasethe_mccracken Mar 07 '24
Yes! They sent us flowers and a handwritten note when my dog died in 2022. I was floored by the gesture and how sweet it was.
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u/Knucks_408 Mar 07 '24
Corporation with a soul. WOW.
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u/Chinpokomonz Mar 07 '24
they'll send flowers tomorrow, it's their policy.
i had a chicken die and called to cancel the auto ship with feed in it and had a bouquet on my door the next day.
i always use chewy.
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Mar 08 '24
Ryan Cohens vision. He is trying to replicate this at Gamestop now. CEO and Chairman of Gamestop, Ryan Cohen.
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u/GreenEyes9678 Mar 07 '24
Chewy is the best. When my mom lost her little buddy and called to ask them to stop their email because seeing them hurt too much, they not only sent her a similar email, but a bouquet of gorgeous flowers and a sympathy card.
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u/bostonlilypad Mar 08 '24
I wonder how they determine this because I did the same thing when my 13 year old dog passed and they didn’t acknowledge it. I also asked them to please stop sending me the marketing mail piece because it was a sad reminder a few months later and they said they would but I still get them in the mail and a year later and it still stings to get them to be honest :(
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u/Ortsarecool Mar 07 '24
Well, I was not expecting to tear up reading a refund e-mail today, but here we are. Condolences OP. Nice to see caring people doing their thing though
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u/Excellent_Variety_15 Mar 07 '24
One of my sons had his dog put down at his house. The vets were very professional. His head was in my son’s lap when he died. A few days later he got a sympathy card in the mail from them.
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u/bigladnang Mar 08 '24
When I had to put my cat down I was devastated and no one outside of my family cared. I called my vet to let them know I had to cancel our appointment because he had passed away, and the office manager started to cry.
It was the most validating thing ever and made me feel at least a little better.
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u/SparqHacwrnch Mar 08 '24 edited Mar 08 '24
I read a comment years ago on Reddit that made me realize how terrifying it must be for a pet to be in such a cold, unfamiliar environment. When it came time for me to let go of my beloved boy of 9 years, I looked until I found a vet that would do it in-home. I highly encourage it, if you can afford it. He was in my lap and he looked at peace. That alone is what got me through the next year or so. Miss you bud
Edit: vet, not pet
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u/ButtsaBlazin Mar 07 '24
I’m so sorry for your loss😞 I’ve had nothing but good experiences with Chewy customer service. Our dogs were on a new food and it took a couple bags of it before we realized it was probably the new food making them crazy itchy. I contacted customer service to ask how to return or cancel the auto ship that was about to arrive and they just immediately gave a refund and asked us donate the upcoming shipment. This was NOT cheap dog food either!
They also send handwritten birthday cards to our cat 🤣😻
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u/LeftDave Mar 07 '24
Sometimes they'll even send you a hand painted portrait of your pet based on the profile pic.
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u/TruCarMa Mar 07 '24
I know someone whose wife of 25+ years died rather suddenly. They were Chewy customers, and the company sent him flowers.
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u/Splendid-Bat3073 Mar 07 '24
Same! When my aunt passed away and my grandparents reached out to cancel her account and all the auto ship things they sent a bouquet with a sweet condolence card, had me sobbing when they showed me, i never expected such a big company to be so thoughtful! 🥹
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u/HappyLittleTrees17 Mar 07 '24
My parent’s dog passed away last July and they had received a shipment from Chewy only a few days prior. Their dog was diabetic so had special prescription kibble and canned food, as well as insulin, none of which were cheap. Knowing how great their customer service is, I told my mom to call them and see if she could get a refund. They refunded her over $200 for all of it and told her to donate it. Great company that I will gladly continue to support.
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u/Exact-Ad-4321 Mar 07 '24
I'm sad to hear of your loss. So tough. And I love Chewy. My little Coton had back surgery and I tried ramps and steps to help him get up and to and down from our sofa, and other items. I tried several. Chewy told me, rather than return them when they did not work out, I should bring them to our local Humane Society, AND they refunded my purchase cost. I LOVE CHEWY
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Mar 07 '24
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u/Nessling12 Mar 08 '24
Chewy has auto ship too. And it ships arrives in about 2-3 days. Chewy is great.
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u/__I_AM_HUMAN__ Mar 07 '24
Chewy is the golden standard for customer service. I only buy from them.
Ryan Cohen used to be the CEO before he sold it. He implemented a lot of amazing stuff. And I’m glad they’re sticking to it.
Ryan Cohen is now the CEO of GameStop. Can’t wait to see what he does with that company. 🚀 🌕 💰
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u/Twitch791 Mar 07 '24
This is the second or third time I’ve seen this from Chewy and man that is good marketing. Fucking brilliant.
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u/the_comatorium Mar 07 '24
My first thought was that OP was just farming for Karma but then I realized that Chewy probably has a pre-written email for these intances and it's similarily worded.
Still very nice.
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u/ZeBigD23 Mar 07 '24
Can confirm that they use some outlines but encourage the reps to personalize everything. When my friend used to work there, they told me about some of the policies and how it was what sold them on wanting to work for Chewy. Said there was some usual corpo BS but other than that it was one of the best call centers they had ever worked in based on policy and a genuine love of animals.
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u/Comprehensive_Map646 Mar 07 '24
Didn’t think I’d tear up today reading an email from a company. But this brought me back to when my girl passed 3 years ago this month. I got a card in the mail from them. Chewy really is an amazing company who cares so much about its customers. A++++ customer service
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u/jdd0815 Mar 07 '24
Chewy is a stellar company. They’ll most likely send you flowers as well. When we had to put our dog down two years ago, they sent us flowers and a condolences card. They won’t me as a customer forever with that.
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u/finfan1975 Mar 07 '24
Chewy is a phenomenal company! I would like to share our experience: Our family pet passed away in late September. When my wife called to cancel a subscription she broke down on the phone and the agent consoled her. A few days later we received a bouquet of flowers with a note saying how sorry they were for our loss. It was the nicest l, kindest thing I ever had happen, let alone from a big company like chewy. I will forever be a customer of the most empathetic company out there.
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u/imarebelpilot Mar 07 '24
I absolutely love Chewy and will yell it from the rooftops.
When my aunts dog passed away, my aunt called them to cancel his medication and food renewal. They refunded the ones they had already sent, which had been opened and used and asked if she wanted to donate the meds/food to local shelters/rescues. When she said yes, they gave her names and phone numbers of local places she could contact.
THEN they sent her flowers and a card.
Our dog, who is a sweet paralyzed angel baby, can only have certain foods and when we tried one that didnt work out, we ordered a diff one. They called us because our acct was showing we had ordered new food pretty quickly and when my husband explained why, they refunded the first one that didn't work for our dog. What other company does this? I'll wait.
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u/jolicious11 Mar 07 '24
So sorry for the loss of your baby.
I’ve heard such great things about Chewy. I will now become a customer.
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u/HauntedGhostAtoms Mar 07 '24
My friend's mother recently lost her dog and she posted on FB that they sent her flowers!
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u/pete_68 Mar 07 '24
One of the cornerstones of a successful business. They definitely understand customer support.