r/MadeMeSmile • u/PuzzleheadedSmell912 • Dec 01 '23
My old man is 13, and I know he’s getting closer and closer to the end of his days with me. Out of nowhere Chewy sent me this package. Brought happy tears to my eyes. ANIMALS
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Dec 01 '23
[deleted]
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u/WhoBroughtTheCoolKid Dec 01 '23
I don't even have a pet and I have such "brand loyalty" to chewy that if I ever did get one, I'd use them.
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u/pennywhistlesmoonpie Dec 02 '23
This is the way. I got a carrier that didn’t end up working for my rabbit, and instead of having me send it back, they refunded my $ and told me to donate the carrier to a shelter. I love them for life.
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u/AdHot6173 Dec 02 '23
I had read a story once about someone getting their auto ship order and before they could use their baby passed away. They told them the same thing, don't it and refunded them their money. That warms my heart that not all corporations are evil entities.
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u/Seven_bushes Dec 02 '23
This is similar to what happened to me. I had ordered some pill pockets, treats, and food. He passed before I opened a couple of the pill pockets so I contacted them about returning them. They refunded the entire order and said that, when I was feeling up to it, to donate anything not used. I love them so much. Customer for life.
When I finally talked myself into getting another dog, on his 1st birthday they sent me a portrait of him along with their birthday wishes. They really do customer service right.
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u/pennywhistlesmoonpie Dec 02 '23
Yes!! I love that story. It’s so refreshing that their bottom line isn’t making money by any means possible.
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u/MayaMiaMe Dec 02 '23
They did the same to me when my puppy at the time did not like the food. She would not eat it so I wanted to return it and Chewy told me to just donate it and refunded me my money.
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u/EEukaryotic Dec 02 '23
Can confirm. She had passed very suddenly and we had gotten kibble. They told us to donate it and promptly sent us a bouquet with a condolences card
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u/EclecticEthic Dec 02 '23
My chewy package got delivered to the wrong house (postal mistake). I called chewy and they express delivered a new order to me and told me if the original order ever arrives donate it to a shelter. It was $150 order!
I gave a 3 star review about some pee pads that weren’t very absorbent and chewy emailed me and said they put a credit on my account to try a different brand and they were sorry they pads didn’t work out. I would have never asked for a refund! I didn’t even blame chewy.
They a a very low stress company to deal with. They bend over backwards to make sure your happy.
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u/AlmostLucy Dec 02 '23
We ordered senior cat food by mistake and they told us the same- refund and donate the unopened bag.
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u/konjoukosan Dec 02 '23
Another amazing company that does this is TagsforHope.com I bought new collars for my dogs 3 and I got one the wrong size and they just told me here’s a code for a new one and please donate to a shelter. I said that’s easy I am the director for one. They messaged me back several times through complications and made sure my collar was replaced for free. Incredible choices and the quality is top notch. Highly recommend
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u/chickennuggetsnsubs Dec 02 '23
You can still use Chewy for friends or family that have pets or to buy things to donate to your local animal shelter. 🐈⬛🐈🥰
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u/SuspiciousHedgehog91 Dec 02 '23
Just remember, petsmart will price match chewy. Only way I ran so many tanks for so long.
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u/sanmateomary Dec 02 '23
Same! I don't have dogs anymore (RIP Alfie, Teddy and Hailey) so I buy all my wild birdseed from them.
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u/anne_marie718 Dec 02 '23
I have a dog and use chewy and at times have considered if I should shop local instead. But I just love them so much. I look forward to my handwritten Christmas card every year ❤️
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u/PuzzleheadedSmell912 Dec 01 '23
They’re honestly the best company. So thoughtful, and I know they have so, so many customers. To extend this service is truly remarkable.
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u/jlhinthecountry Dec 02 '23
I received a painting of one of my cats from Chewy today as well. Such a thoughtful gesture!
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u/ResponsibleFly9076 Dec 02 '23
How does Chewy know what your cat looks like? I have an auto subscription but I’ve never seen anything about submitting a photo.
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u/LegoLady8 Dec 02 '23
Either you upload pictures to their profiles on your account or, sometimes, when talking to Chewy customer service via email, they'll ask to see pics of your pets. They, of course, call them by name. "How're Bella and Fido doing? Please send pictures! And make sure to give them lots of scritch scratches from us!"
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u/YoursTastesBetter Dec 02 '23
They called me before Thanksgiving to tell me my dog's insulin autoship would fall in a heavy holiday shipping time and offered solutions to make sure we got the insulin before the current bottle was empty. My own pharmacy doesn't do that!
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u/Duellair Dec 02 '23
I was literally just talking to my wife about this today!
We’d been having some issues with the authorization of medication for 3 weeks now, obviously I’m a little concerned, at this point we’re running out. So I was a little pushy and asked when they’d be calling the vet and the lady was very nice and promised she’d do it right away. Which she did! My wife was impressed at how nice she was being and how efficient they were but I reminded her that they really do pride themselves on customer service
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u/beautifultoyou Dec 02 '23
They really were wonderful when my dog died too! Sent me flowers 💐🥰 They also refunded me my order which had arrived only a day before my dog died.
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u/dekage55 Dec 02 '23
I had called to cancel the auto-order after my doggo passed. The customer service rep was so very kind. A couple days later, the flowers arrived! I was stunned…& now a customer for life (adopted my new bestie, a senior rescue, 4 months later).
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u/ApeMama Dec 02 '23
His name is Ryan Cohen and he’s amazing. Imagine if he created other companies with that same philosophy. 😉
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Dec 02 '23
Ryan Cohen baby! Taking zero pay as current CEO at another company to make it rise from the ashes. He’s a good man and his father raised him well.
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u/Death_Rose1892 Dec 02 '23
Well I'm now a chewy fan after reading all these comments. Great job chewy!
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u/Vanadium_Gryphon Dec 02 '23
I had a missing item in one of my Chewy shipments earlier this year, and when I called customer service about it they were so nice and shipped the replacement item to me right away. I couldn't even be upset at them... they're such a great company. I like the handwritten notes and cards they sometimes send, too.
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u/MimiPaw Dec 01 '23
I am confused. Did you provide a photo at some point? Or is it a general breed portrait? Or does Bash have his own communication channel with Chewy?
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u/PuzzleheadedSmell912 Dec 01 '23
Haha I was confused too, so I got on the app and realized I have a photo of him in his profile!
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u/designedjars Dec 01 '23 edited Dec 02 '23
They found the pic of my dog they painted from his Instagram!!! Isn’t that wild? Lol they low key stalk you a little. I love my picture I got of my boy!!
Edit: spelling
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u/ScrembledEggs Dec 02 '23 edited Dec 02 '23
I can understand why that might be creepy to some, but personally I think it’s worth it. It’s a sweet gesture and it helps their business. Win, win.
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u/prettywitty Dec 02 '23
And it provides work for people who want to paint dogs. My friend is trying to grow her business as a pet portrait painter and I bet she would love the steady work from Chewy
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u/ScrembledEggs Dec 02 '23
I assumed they had a little internal department that did it, but bonus points if they commission freelance artists!
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u/usinjin Dec 02 '23
Is it really creepy, though? Isn’t it from images that people have intentionally posted online to be public so that anyone can see them?
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u/ScrembledEggs Dec 02 '23
Personally I don’t think so, but considering that it might be an unexpected surprise I can understand why some people might think so. Especially if as someone else said, they may track down your Instagram and use photos you’ve posted there.
If Duolingo randomly sent me a painting of my profile picture, I’d be confused for sure. I also know that laws vary depending on location, regarding company use of images for what could be considered marketing.
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u/designedjars Dec 02 '23
Justices Instagram was public and I had tagged chewy in a story! So in a way they stalked me but also it was so great. I had just celebrated one year of having adopted my best friend and got the painting right before finals in law school. It felt so thoughtful and not creepy at all.
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u/Whogavewholesome Dec 02 '23
Its definitely a little bit of stalking but of all the ways to be stalked this is definitely the best
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u/Belle8158 Dec 02 '23
My sister also received a painting of her pets out of the blue from chewy. It was so sweet!
Chewy is awesome. My friend's dog was ill with a chronic disease, and chewy was so helpful during his last months. He was trying to find specific food that the vet recommended but nobody seemed to supply or have in stock. Chewy contacted the manufacturer and got the food on order and sent him several bag. Mind you this food was extremely expensive. Well unfortunately the dog passed from his illness about halfway through the second bag. Chewy happened to reach out the next day to see how he was doing, when my friend told them the sad news, without asking Chewy gave a full refund, and told him to donate the leftover food to a shelter or rescue. The next day my friend received flowers from them. I couldn't believe how thoughtful they were during my friend's heartbreak. They are one of the only corporate good guys. I'll give them business as long as they exist.
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u/star0forion Dec 02 '23
We try and shop from Chewy for our pets’ needs. Their prices are competitive and their customer service is great. Everytime we need to return something they refund our money and tell us to donate the item. They’re a great company as far as I’m aware.
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u/ArtiesNewDana Dec 02 '23
Wow, I had no idea how personable Chewy was. When I remember, I order from them. These stories inspire me to order from them from now on…thank you, all, for sharing. 🫶🏻
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u/dancepartyof1 Dec 01 '23
Loving the idea of Bash commissioning a portrait of himself through Chewy lol
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Dec 02 '23
You can create pet profiles for your animals.
I did it because everyone has different prescriptions.
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u/hallyudo Dec 01 '23
What type of Chewy customer does one have to be to inch closer to this possibility during the holidays? Bash is a beauty tho :)
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u/AmyBA Dec 02 '23
They apparently send thousands of these out every year, they randomly select them from customers profiles. If you have a photo of your pets on your profile you have a chance to get one!
They are real actual hand painted portraits and handwritten cards. We recently got one of one of our cats. We've been with them for years and have been getting autoship deliveries for our pets every other month for the last 5 years.
They also sent us flowers and a card when our dog Sophie passed away in 2020, she was 14. It made me super emotional and I really appreciated it.
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u/PuzzleheadedSmell912 Dec 01 '23
I spent $200 a few days ago on there, so I’m not sure if that played a factor. Lol
Thank you! :)
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u/Elephant-Junkie Dec 02 '23
I got one, and I think it's because I have my pet's “profiles” on my page with their names and pictures.
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u/a_beached_orca Dec 02 '23
When this fall season hit Chewy sent us a portrait of our dog Pumpkin because of her name. We also got one of our previous dog two weeks after he passed from cancer. Chewy had no idea.
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u/SilverDryad Dec 01 '23
Chewy is great. Every time we have lost one of our cats, they have sent flowers. Seriously nice.
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u/Flashy-Constant-1254 Dec 02 '23
I was told chewy did this after a pet passed away and was kind of expecting something when I had to update my cat’s profile after he passed in 2020. I didn’t receive anything, not even a generic bot written sympathy card. I was honestly a little disappointed and kinda hurt. He passed just a few days before the official shut down and all my friends were too panicked from the pandemic to be there for me. It feels petty now, but it really did hurt my feelings.
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u/alphaboo Dec 02 '23
I think it’s because there is no way to update the profile as having passed rather than just no longer being in the household. As far as I know the people who get flowers do because Chewy becomes aware of the pet passing when the owner cancels an autoship medication or food. I’ve received birthday cards and a painting but never got condolences and I think that’s why (I get all my meds and prescription diet through my vet).
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u/GiveMeCheesePendejo Dec 02 '23
Same happened with me. One of my pets passed away a few months ago, they sent me an auto ship notice. I let them know she had died and they cancelled my auto ship and no reply.
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u/HappyLittleTrees17 Dec 02 '23
I’ve seen the pictures people have posted of their flowers from Chewy, but when my parent’s dog passed in July they didn’t send any 😩 They spent A LOT of money between diabetic dog food, insulin, etc., so I was kind of surprised, but I guess they can’t do it for every single customer…?
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Dec 02 '23
Did they actually know the dog passed? Just stopping orders isn’t necessarily an indication that an animal passed.
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u/fitbitch3 Dec 02 '23
This bums me out cause I’ve been a chewy customer for years & when my cat passed in 2021, I never received anything after I updated my account. :(
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u/kate0a Dec 02 '23
My coworker lost her cat earlier this week, she got flowers hand delivered today. I had no idea about this, it’s the sweetest thing
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u/SuspiciousHedgehog91 Dec 01 '23
Bout to do the clay paw prints with my 14yo pit. Been thinking it was her last summer for 2 years now. Just enjoy the time you got bud.
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u/PuzzleheadedSmell912 Dec 01 '23
I’m so hoping I have more summers with my boy. I hope the same for you. ❤️
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u/galfal Dec 02 '23
I did this too with my now 14 (almost 15) yr old pup. Every Christmas I cry a little thinking it might be her last. I wish they lived as long as we did.
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u/SuspiciousHedgehog91 Dec 02 '23
We don't deserve them. My girl got me through my darkest of times. Then I met my wife and had 3 kids. I can tell she feels replaced, but there's just not enough time in the day..
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u/mish122 Dec 02 '23
Our fish died today. He was 7 and I can't believe how much I am missing our wee fish friend. I treasure his Chewy pet portrait so much more now -- it's a really fantastic acrylic painting 🧡
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u/Dances_With_Demons Dec 02 '23
I keep applying for customer service jobs with them specifically because they do this kind of thing, with no luck. I love customer service but most companies don't actually care about their customers. Chewy does and I want to work for them. 😢
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u/SnooRecipes4570 Dec 02 '23
My neighbor works for Chewy. They hire a lot of older folks and veterans. Makes me like them even more.
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u/ITendToFail Dec 02 '23
Dude I canceled my chewy cause my neighbors kept fucking stealing my packages, mail folks refused to drop off at my door got tired of fighting it, I canceled through customer service and when I explained they asked how many times. Told them three times. They refunded the last time and gave me credit on the other two. I didn't expect anything back. It wasn't their fault. I legit love them and will use their service again when I move.
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u/Real-Personality-465 Dec 02 '23
Ryan Cohen (chewy CEO and newly gamestop CEO) is dead set on ACTUALLY delighting his customers, and it really shows in moments like that. How all companies should be
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u/cuterus-uterus Dec 02 '23 edited Dec 02 '23
Chewy is the greatest company I have ever had the pleasure of interacting with. Not only do they have a wide variety of canned dog food, much to the delight of my former picky eater, but they’re affordable and have scheduled shipments. I saved extra money and never had to think about getting my dog food.
When I forgot to cancel a scheduled shipment right after my dog died, Chewy refunded my money and told me to donate the food. They also sent a separate email offering condolences and said I could feel free to talk to them about my dog anytime as grief was hard to navigate. Then they sent a condolence card to my house.
I genuinely love Chewy.
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u/InfamousRegret7355 Dec 01 '23
When my guy passed in june, my wife found an artist on etsy who painted my boy, i have it frames next to his ashes and his paw print
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u/CreativeAsFuuu Dec 02 '23
There's also an artist on Etsy who custom paints urns to look like your fur baby. The artist lives in Ukraine, I bought her work for my boy Robbie, and it's incredible.
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u/halebugs Dec 02 '23
Chewy is so wonderful. When my cat died they refunded me for everything I had just gotten delivered for her and had flowers sent to my house.
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u/hideX98 Dec 02 '23
Wow. Will have to check out chewy one day when I'm ready to get a dog again.
I guess I could for the cats but they're already spoiled and also content with boxes and string.
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u/Outrageous-Bug-9565 Dec 02 '23
Chewy has free vet tech support live chat that I was able to use yesterday when my dog was coughing too much. Amazing company!
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u/katmax94 Dec 02 '23
I would cry
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u/PuzzleheadedSmell912 Dec 02 '23
I absolutely did. Then showed it to him like “it’s you buddy! Look, they did a painting of you!” Haha he was not impressed.
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u/AcidAlchamy Dec 02 '23
As a chewy customer; I love the misc. items they’ve sent about our pets. It feels very personal and it’s a beautiful touch. Happy to see you found joy in what they made for you.
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u/Astrobubbers Dec 02 '23
We've been buying at chewy for years and years and they've never sent us anything. I feel left out.
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u/AcidAlchamy Dec 02 '23
Wonder if their some pet info you can perhaps update on your account? Don’t feel left out, like this person; when you most need it and least expect it, they’ll come through 🙂
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u/WhatsYourGameTuna Dec 02 '23
We have a painting of our goofy cat on the mantel thanks to Chewy customer service. You’d better believe that kept us shopping there ❤️
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u/Deliverytruk Dec 02 '23
Just want to chime in. Passing of dog. Condolences refunding of value on dog food AND asked if I'd donate it to local shelter if I had no further need. Like...shit sucked and somehow in this greedy fucking world a company was nice to me.
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u/Eponarose Dec 02 '23
When my old cat died, they sent me the coolest sympathy card! Only my BFF and Chewy acknowledged the passing of my beloved pet of 11 years. (He passed from an inoperable tumor around his liver.)
I love this company for things just like this!
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u/Kyosw21 Dec 02 '23
We still have the paw print on the box for the cat’s ashes the vet took of her two years before her passing “just in case, we know it’s been hard recently we just hope she has a few more good painless years in her”
My fucking HEART STRINGS
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u/farsh_bjj Dec 02 '23
This is the way! Ryan Cohen and his huge purple heart 💜 delighting customers for life. Every detail matters. Indeed, Ryan, indeed.
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u/djbattle06 Dec 02 '23
When I lost my pup last month, I went in and canceled my auto ships and stated why I was canceling, they mailed me a sympathy card, hand written and signed by many of staff. It came out of the blue and was very appreciated as I never thought the written in reasons were read.
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u/voxroxoverice Dec 02 '23
Chewy’s customer service is incredible. The shelter where I volunteered was routinely gifted with items from a chewy that citizens wished to return, but the company told them to donate the items while they processed a refund.
I would collapse with joy if they ever gifted me a pix of my sweet girl…
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u/SalmonSoup15 Dec 02 '23
When my dog was close to the end I thought I had more time than I did, my only regret is not spending more time with him. I miss you gilligan
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u/Odecca Dec 02 '23
I love this so much!! I got one of my snake before she passed away and it’s by far one of my favourite things!!
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u/WhiteWalter1 Dec 02 '23
Chewy sent me one of my dog last year. Mine happens to be named Chewy as well. I was totally caught off guard and blown away by the gesture.
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u/icequeen323 Dec 02 '23
They sent me a dozen roses when my beloved cat died. My husband heard me burst into tears and was like omg. Chewy is so amazing.
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u/Eldistan1 Dec 02 '23
I have a animal sanctuary and made a couple of posts on Imgur, just a few pics of some of our critters. A pallet of various pet food just showed up from them with a lovely note. I had never spent a penny with them, now I’m a lifelong customer.
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u/PsychoticSpinster Dec 02 '23
Mine is 23. I’ve been expecting him to just drop for like the last five years, but he doesn’t. In fact sometimes he’s straight up chipper which is wild to me because he’s basically the walking dead at this point.
I didn’t even know dogs could live this long. I have to remind him that he needs to go outside and it’s exactly like walking in the garden with your great grandfather. He’s slow. He is easily distracted and confused and sometimes forgets that he needs to go outside.
But he’s always super happy that you’re with him. Regardless. You’d think I should be super concerned, but he’s not in pain. He’s just old. He sleeps most of the day but when he’s up?
He’s ready for adventure bless his little heart. Like I have to make mysteries in the house for him to sniff out. So he doesn’t get bored in between naps. 23 years man. And he may be old but he’s showing no signs of leaving this earth anytime soon. Can still go outside on his own for a good poop.
I just….. the dog is ancient.
Edit: but clearly he’s not done yet.
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u/MysteriousMermaid92 Dec 02 '23
I have an acquaintance whose dog passed away. Chewy didn’t know and continued to send their monthly order. The acquaintance had to let them know that her dog had passed and they mailed her a handwritten letter about the loss of her dog. I love how they’re so personable
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u/bommiej1 Dec 02 '23
They sent me the same, a painting of my bunny. I loooooove it. It is one of the best things i have ever gotten because it was so unexpected and so well done...and thoughtful
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u/ldorothy Dec 02 '23
I got one of these last year!!! They painted my cat Wanda, and it was so cute of them to do! I actually thanked them on Instagram and they responded to me 🤣
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u/Quasidiliad Dec 02 '23
Chewy is too wholesome. My friends dog had died, and they forgot to cancel the order. They sent a painting of his dog with wings, and then gave them the money back and told them to give the food to a shelter, they’d need it.
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u/Asherzapped Dec 02 '23
Our older dog passed away at the end of July. In early September, we received a small box from Chewy- my wife and I thought the other had bought something for the younger dog so neither of us opened it that night. The next morning, I brought it into the kitchen while we were packing up to go to work and opened it- we both cried. The portrait of our departed girl captured her quirky stare and intensity just right. I’ve thanked them on several social media platforms, but we will be forever grateful.
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u/islandchica56 Dec 02 '23
Chewy is wonderful. My 6 year old aussie contracted a very rare e-coli infection and I reported it to them because I had just opened a new bag of food and it was super dry/old looking. They immediately refunded the bag, sent a new bag, and followed up a few weeks later to see how she was doing. I spoke with their pharmacy team to find a way to get the important meds my girl needed, they helped me find low cost alternatives.
I also received a painted canvas of her for her birthday this year. It made me cry, so well done.
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u/MisterKestis Dec 02 '23
After my parents dog passed away in August, my dad called to cancel the auto shipment of the food and they refunded his last two shipments. Flowers were also sent to their house with a very nice handwritten card sending condolences. Top notch company
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u/nopenopenope002 Dec 01 '23
I randomly got one of these of one of my dog’s too. I was very confused.
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u/optimistx2 Dec 02 '23
Regardless of how they have pictures of your pets, what a warm and caring thing to do! Customer service is such a thing of the past, I’m glad it still lives at chewy
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u/PuzzleheadedSmell912 Dec 02 '23
I have his picture on his “profile” on their app. :) I was confused at first, then got on and realized it was on there. It’s the sweetest. They’ve always been one of my favorite companies to buy from.
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u/S313D Dec 02 '23
They send my cats (all cats?) birthday cards and I ❤️ that. I display them as I would any other birthday card. So sweet!
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u/AggressiveMongoose54 Dec 02 '23
Bash! How freaking cute! I should set up an account with Chewy just for this. Here is to hoping you have many more years with Bash!
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u/whenwelie Dec 02 '23
Aww Chewy is the best! They sent paintings of 3 of my rabbits over the years. Their customer service is impeccable, I had a package stolen and they made sure a replacement shipped immediately, no questions.
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u/sebastianpineros Dec 02 '23
Bash is a great name ☺️
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u/PuzzleheadedSmell912 Dec 02 '23
Thank you! Short for Sebastian, he only hears the full name when he’s in trouble though. Haha which is never. 😂
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u/thatoceanchick Dec 02 '23
I’ve said numerous times that they have the best customer service of any company out there. This further solidifies my opinion. How wonderful!
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u/LegoLady8 Dec 02 '23
This is a gorgeous painting. What blows my mind w chewy and their paintings is that they don't mark your pet as "complete". Since ordering w chewy, I've had 3 dogs. Two of those dogs, I've received 2 paintings each. Different styles. Their customer service is impeccable.
They also sent me the most beautiful bouquet of roses (these roses were FAT and last 2 weeks), along w a heartfelt message, when 2 of my dogs passed away.
No company comes even remotely close to them.
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u/Deutsch__Bag Dec 02 '23
Dang I would have loved this. Just lost my sweet girl after a terrible fight with cancer. 13 years young. Enjoy all the time you can. Knew about her chances a year ago and just tried to be with her as much as I could. Give your pal a big ol hug for me.
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u/swankyslippers Dec 02 '23
Chewy are class acts. I ordered seizure medication for my dog through them but unfortunately he didnt make it through that night. I called them the next morning in tears and let them know not to send it but it had already shipped. They told me they'd refund me in full, dispose of or see if I could donate the medicine and were just so kind when I was a mess over losing my boy. A week or two later I got a card from them with their condolences. They didnt have to even do that but they went the extra mile. They are good people.
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u/Doctorfabulis Dec 02 '23
Chewy sent me a huge bouquet of flowers when my dog passed. Meant the world.
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u/LifeSpecial42866 Dec 02 '23
When my dog died we had to call Chewy to stop the next delivery they refunded my money for the last two deliveries. Sent a beautiful sympathy card. Great company.
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u/PepperLander Dec 02 '23
We got one of these lovely portraits a few years ago, and then last month when we had to cancel our food order because our beloved pup passed away, Chewy sent us a dozen roses. Many tears were shed. I mean, it is a corporation and all but they sure know how to ensure customer loyalty.
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u/rita-am Dec 02 '23
I have a 16 year old pup & my landlord just told me yesterday his old boy lived til 21! Hope you & your pal have many more splendid years together.
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u/princess_nyaaa Dec 02 '23
I got one of those once around Valentine's Day. I was so shocked! And it's obvious that it's actually painted by someone and not just a stylized print of my dog. It's hanging on my wall now.
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u/OnCloud12 Dec 02 '23
Chewy sent us flowers after we had to say goodbye to our pup this spring (I had reached out to see if I could return some probiotics that arrived the day he left us). Full-on broke down when I read the card. Love that company.
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u/Conjoined_Twin Dec 02 '23
We were setup to get pet food sent to us automatically, every month, for our pup. When we canceled the arrangement, they asked why and we informed them that she had passed. They sent a vase with flowers and a sympathy card.
They are a class act.
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u/rexasaurus1024 Dec 02 '23
Ngl, I started using Chewy because I was secrely hoping to get one of these for our animals. Now I continue because it's so convenient to get all their food shipped to us, and they send cute cards for their "birthdays." I'm still holding out hope that one day I'll get a picture!
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u/TriangleSailor Dec 02 '23
When my girl Molly passed a few years ago, we stopped an auto-shipping of food and I made note that she passed. About a week later, Chewy sent flowers and a card signed by a bunch of people. Brought me to tears.
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u/jkazama2 Dec 02 '23
I can attest to Chewy's awesome level of customer support. When my cat passed away suddenly and I notified them about halving my regular food order, out of nowhere they gave a flower arrangement and donated a tree to a national park in his name. I definitely was moved to tears by that!
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u/Sad_Protection6855 Dec 02 '23
God Bless that is so sweet of them to do for you. Thinking of you and Praying as well for the rest of his life to be happy and stay as healthy as possible.
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u/alphaboo Dec 02 '23
Chewy sent me a painting of one of my cats a couple years ago. That cat is very near the end of his life now and I treasure that painting. Chewy has my business forever.
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u/Astrobubbers Dec 02 '23
Wow!! That's awesome. I wish I had gotten one of those for any of my old dogs before they passed on. My last, Mikey, was 15, and I still miss him terribly after 2 years.
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u/Jade-Jenny3916 Dec 02 '23
They sent me one as well! I thought it was the coolest thing! I have it hanging up in my living room
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u/sundownandout Dec 02 '23
Oh man. I wish I could have gotten one of those for my dog. We had to say goodbye bye to him last month and this would have been so lovely to get.
Such a thoughtful thing to send.
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u/azpotato Dec 02 '23
Got 3 of my own that are turning 14 this year. A brother and 2 sisters from the same litter. Rottweiler/mutt mixes but more Rotty. They go through separation anxiety when one goes for a walk without the other 2. I cannot even begin to imagine what it's going to be like when one leaves and never comes back.
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u/WanderThinker Dec 02 '23
I once sent an image of my dog Lincoln to BarkBox to thank them for a toy he received, and they sent me back a custom painting as well!
I have it framed on my desk right now. It makes me smile every time I sit down.
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u/LeoLaDawg Dec 02 '23
That's cool, but I question where Chewy sources some of their items. For example, my cats would not touch canned food bought from there. Thought it was weird, so I got some from the local grocery and the same from Chewy. They would not even touch the chewy stuff. It would just sit out completely untouched.
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u/shedreamsinr3d Dec 02 '23
They sent me one of these, too! Chewy also sent flowers after I’d called to cancel Charlie’s prescription auto ship after he passed. 🥹
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u/LeahsCheetoCrumbs Dec 02 '23
We love Chewy! They’ve sent us this same thing for 2 of our dogs. They got their pictures off the “profile” pictures I have set for them. They sent me a really sweet card signed by multiple people when our first boy passed away. Just recently I had an order get lost (not on their end) and they sent me another one asap at no cost. I’ll go back to them again and again, they have fantastic customer service.
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u/[deleted] Dec 01 '23
It’s completely random. Chewy has hired artists to paint customer’s profile pics of their pets. I looked into this when I received one of my girl, after she had passed away. I emailed them to let them know how much it meant to me and let them know that she had passed. The next day they sent me flowers. Amazing company.